Rita E. - Ecommerce Operations Specialist | Customer Support

Kenya

$5.50

per hour

$880

per month

4.9(0 reviews)

Kenya

Member since August 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed88 WPM

📶 Connection60 Mbps

✅ Success Rate97%

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Hours per Week

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About Rita E.

Looking for a reliable ecommerce operations specialist | customer support ? Rita has spent 8 years mastering this role. Day-to-day tasks span eCommerce, Shopify, Customer Service, Customer Support. Start at $5.5 per hour, or $880 monthly for 40 hours/week.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Rita's Rate

$880/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Ecommerce Operations Specialist | Customer Support

Running an online store is a full-time job. Let me handle the parts that eat your time so you can focus on growing the business. Hello! I'm Rita, a dedicated and detail-oriented E-commerce Support Specialist with experience supporting retail and e-commerce businesses that need reliable, proactive support, the kind where things get done right the first time, without constant follow-up. I understand that running an online business requires balancing multiple responsibilities. My goal is to help business owners save time, improve efficiency, and provide excellent customer experiences. Here's how I can support your business: ✅ Customer support and customer service via email, chat, and social media ✅ Shopify store management ✅ Order processing, order management, and fulfillment coordination ✅ Inventory management and stock tracking ✅ CRM management and customer database updates ✅ Product listing and catalog management ✅ Data entry and spreadsheet management ✅ Administrative support and virtual assistance ✅ Project scheduling and organization ✅ Returns, refunds, and customer issue resolution ✅ Report preparation and operational support ✅ Email communication and online chat support Tools and platforms: Shopify Gorgias, HubSpot (quick to adapt to helpdesk tools like Zendesk) Google Workspace Microsoft Office Suite Canva Email and chat support platforms Why clients enjoy working with me: ✔ Highly organized and detail-oriented ✔ Excellent written communication skills ✔ Reliable and professional ✔ Fast learner and adaptable ✔ Strong problem-solving skills ✔ Committed to delivering quality work Whether you need help managing customer inquiries, processing orders, organizing inventory, or handling administrative tasks, I am committed to helping your business operate efficiently and grow successfully. I look forward to discussing how I can support your business

$5.50

Hourly Rate

$880

Monthly (Est.)

Part-Time

Availability

8 years

Experience

Jobs Done

Skills & Expertise

eCommerce Shopify Customer Service Customer Support Order Processing CRM Inventory Management Chat Support Email Support Product Listing and Uploading

Languages

EnglishFilipino

Industries Supported

Hire Rita for: VA for E-commerce, VA for Amazon FBA, VA for Retail, VA for Shopify Stores, VA for Dropshipping

Client Reviews

👱‍♀️

Amanda White - 2 months ago

Fitness Brand Co

Rita has been instrumental in growing our online presence. Truly exceptional!

Portfolio

Frequently Asked Questions about Rita E.

Can I interview Rita before hiring?

Absolutely! You can request a video interview with Rita before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Rita work in?

Rita is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Rita work full-time and weekends?

Yes, Rita is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Rita use?

Rita is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Rita start?

Rita can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Rita sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Rita to sign. This ensures your confidential business information stays protected.