Charlie S. - Ecommerce Specialist | Amazon & Shopify | Operations Coordinator | GHL

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Ecommerce Specialist | Amazon & Shopify | Operations Coordinator | GHL

I help businesses streamline operations, optimize eCommerce systems, and deliver reliable customer and administrative support that keeps day-to-day operations running smoothly. I bring over 5 years of experience in eCommerce operations, customer support, CRM management, and systems coordination, supporting businesses across Amazon, Shopify, and other online marketplaces. My expertise includes Amazon Seller Central, NetSuite ERP, Celigo integrations, operational workflows and most recently, GoHighLevel CRM and automation. Amazon Seller Central Management: ✔ Full Amazon Seller Central management (FBA & FBM) ✔ Product listing creation, optimization and SEO ✔ Inventory management & replenishment planning ✔ Order processing & multi-channel fulfillment ✔ Inbound shipment creation & reconciliation, including MFI issues ✔ Handling lost, damaged, and missing inventory claims ✔ Account health and Buy Box monitoring ✔ Amazon Ads support and performance tracking ✔ A-to-Z claims, returns, and customer issue resolution ✔ Listing reinstatements and ASIN recovery ✔ Listing approvals and compliance support ✔ Amazon Promotions, PPC, Sponsored Products, and keyword research ✔ Writing detailed Plans of Action (POAs) for account and listing suspensions ✔ FBA/FBM account suspension appeals and compliance assistance Operations & Systems Support: ✔ CRM & GoHighLevel Support ✔ Operations & Administrative Support ✔ Workflow & SOP Documentation ✔ Data Entry, Reporting & File Management ✔ Order, Inventory & Financial Workflow Monitoring ✔ NetSuite ERP & Celigo Integration Monitoring/Troubleshooting ✔ Process Optimization & Cross-Functional Coordination I started my career in the BPO industry, where I gained strong experience in sales, customer service, and technical support. I worked as an Amazon Seller Support Representative assisting sellers with account concerns, listings, FBA-related issues, and operational inquiries, while also providing technical support for AT&T DIRECTV. These roles helped me develop strong communication, troubleshooting, problem-solving, and client support skills. I also worked as a Healthcare Associate under Change Healthcare/Optum and United Healthcare, where I assisted senior patients across the U.S. by conducting eligibility interviews for state medical and food assistance programs while ensuring accuracy, professionalism, and compliance in handling sensitive information. I later transitioned into freelance eCommerce and operations support, working with Amazon sellers, Shopify stores, and online businesses across both freelance and corporate environments. Most recently, I worked as a Platform Operations Specialist supporting one of the largest Amazon aggregators, where I managed account transitions during business acquisitions across Amazon, Shopify, and other marketplaces. I ensured seamless operations through precise coordination, data accuracy, and cross-functional collaboration. Over the past 5 years in eCommerce Operations and Systems Support, I specialized in Celigo integrations and NetSuite ERP workflow monitoring resolving integration issues, maintaining data integrity, and supporting order, inventory, and financial processes end-to-end. My work also involved onboarding support, large-scale data and file migrations, account administration, documentation management, system testing, and continuous process improvement. I’m highly organized, proactive, detail-oriented, and quick to learn new systems. I’m currently expanding my skills further through GoHighLevel CRM automation, funnel building, and workflow optimization. My goal is to help businesses stay organized, improve efficiency, and scale operations smoothly while delivering exceptional support behind the scenes. Let me take care of the backend so you can focus on growing your business 🚀

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Hire Charlie for: VA for E-commerce, VA for Amazon FBA, VA for Retail, VA for Shopify Stores, VA for Dropshipping