stella w. – Executive Assistant | Customer Support Representative | Sales & Upselling Specialist

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Executive Assistant | Customer Support Representative | Sales & Upselling Specialist

As an experienced 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭, 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭, and 𝐒𝐚𝐥𝐞𝐬 𝐏𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 with over 5+ years of proven success, I specialize in optimizing executive operations, enhancing customer experiences, and driving revenue through consultative selling and upselling strategies. My career journey spans diverse industries including travel, aviation, telecommunications, and home care, where I’ve consistently delivered measurable results through a mix of administrative excellence, customer-centric support, and sales expertise. 𝐂𝐚𝐬𝐞 𝐒𝐭𝐮𝐝𝐲 #𝟏: As an Executive Assistant at Rorric Safaris, I supported senior leadership by coordinating over 120 annual appointments and travel plans with 95% schedule adherence. In addition to administrative duties, I converted inbound and outbound calls into confirmed bookings through pitching and assumptive closing techniques, achieving a 20% increase in tour sales while also helping secure a government travel tender. 𝐂𝐚𝐬𝐞 𝐒𝐭𝐮𝐝𝐲 #𝟐: As an Executive Assistant at Help Home Care (U.S.-based), I managed end-to-end caregiver and client operations. This included scheduling caregivers, coordinating client and caregiver onboarding, handling billing and payroll processes, managing prior authorizations, and maintaining consistent communication with both clients and care providers. I also played a key role in caregiver recruitment, helping to build a reliable and high-performing care team while ensuring smooth day-to-day operations and service delivery. 𝐂𝐚𝐬𝐞 𝐒𝐭𝐮𝐝𝐲 #𝟑: As a Customer Support Associate at Contact Center International (CCI, Kenya) under the American Airlines campaign, I resolved over 80 daily inquiries across phone and live chat while managing up to 3 concurrent sessions. By cross-selling ancillary services such as seat upgrades and baggage, I achieved a 12% upsell conversion rate while sustaining a 94% customer satisfaction score and 95% first-contact resolution rate in a high-volume environment. I am passionate about creating seamless executive operations, delivering exceptional customer experiences, and unlocking revenue opportunities through strategic selling. Let’s connect and explore how my skills can contribute to driving both operational efficiency and business growth.

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Hire stella for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare