Desmond N. - Executive VA | Customer Service

Kenya

per hour

$960

per month

4.8(0 reviews)

Kenya

Member since June 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed50 WPM

📶 Connection96 Mbps

✅ Success Rate97%

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Hourly Rate ($)

Hours per Week

How to Hire Desmond

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About Desmond N.

Desmond works as a dedicated executive va | customer service with 5 years of professional experience. Desmond focuses on Customer Service, Data Entry, Virtual Assistant, CRM for clients worldwide. Available at $6 hourly ($960 monthly based on full-time hours).

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Desmond's Rate

$960/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Executive VA | Customer Service

I am a highly efficient and results-driven operations and credit management professional with over four years of experience optimizing processes and driving portfolio health within Kenya’s fast-paced fintech and corporate support sectors. Backed by a Bachelor of Commerce in Operations Management from the University of Nairobi, I excel at leveraging data analytics and Microsoft Excel to track customer behavior, evaluate risk, and streamline complex business workflows. My career includes successfully managing high-volume client communications, resolving intricate escalations, and implementing structured default recovery strategies that protect portfolio quality while maintaining exceptional customer satisfaction. I offer clients a proactive, force multiplier approach to problem-solving, combining technical proficiency in modern CRM platforms and Google Workspace with strong, cross-functional communication skills in both English and Swahili. Whether the objective is to reduce operational turnaround times, rigorously audit account documentation for compliance, or activate dormant client accounts, I deliver structured, dependable execution. I am fully equipped to hit the ground running and add immediate, systematic value to your team's administrative and operational goals.

Hourly Rate

$960

Monthly (Est.)

Full-Time

Availability

5 years

Experience

Jobs Done

Skills & Expertise

Customer Service Data Entry Virtual Assistant CRM Administrative Support Operations Management Credit Management

Languages

EnglishFilipino

Industries Supported

Hire Desmond for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare

Client Reviews

💃

Ashley Martin - 6 months ago

Event Planning

Our events run smoother thanks to Desmond's organizational skills.

Frequently Asked Questions about Desmond N.

Can I interview Desmond before hiring?

Absolutely! You can request a video interview with Desmond before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Desmond work in?

Desmond is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Desmond work full-time and weekends?

Yes, Desmond is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Desmond use?

Desmond is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Desmond start?

Desmond can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Desmond sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Desmond to sign. This ensures your confidential business information stays protected.