NGU M. - Executive Virtual Assistant | Customer Support, Scheduling & Administrative Operations

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Executive Virtual Assistant | Customer Support, Scheduling & Administrative Operations

You didn't start your business to spend your best hours managing emails, coordinating meetings, chasing follow-ups and trying to remember everything that needs to happen next. But as your business grows, the operational details multiply. Your inbox becomes another to-do list, your calendar fills up, important follow-ups live in your head, meetings require coordination, clients requests need responses. And suddenly, you're spending valuable time managing the business instead of leading it. That's where I come in. I help busy founders, CEOs, entrepreneurs, coaches and small business owners stay on top of the details without having to personally manage every moving piece. I'm an Executive Assistant who provides proactive support across executive administration, project coordination and customer support. My goal isn't simply to complete a list of tasks. It's to understand what needs attention, keep priorities moving, follow through and give you back time and mental space to focus on the work that actually requires you. Here's where I can support you: EXECUTIVE SUPPORT • Calendar management and scheduling • Inbox management and email organization • Meeting coordination, agendas and follow-ups • Travel research and planning • Meeting notes and documentation • Task prioritization and reminders • Research and administrative support • Follow-up with clients, team members and stakeholders PROJECT & OPERATIONS SUPPORT • Project and task tracking • Deadline monitoring • Action-item follow-up • Maintaining project management systems • Organizing documents and information • Coordinating tasks across team members • Process documentation • Keeping projects moving without constant supervision CUSTOMER SUPPORT • Email and chat support • Customer inquiry and complaint resolution • CRM updates and customer records • Escalating complex issues when necessary • Following up on unresolved customer concerns • Maintaining a consistent customer experience I understand that good executive support is about more than being available when something needs to be done. It's about noticing what needs attention before it becomes a problem. It's about knowing which email needs your attention and which one doesn't. It's about making sure the meeting has an agenda, the action items are recorded, the follow-up actually happens and the next deadline doesn't sneak up on anyone. And it's about creating enough structure around you that you don't have to keep everything in your head. My background in customer support has also taught me how to work calmly under pressure, communicate clearly and handle a high volume of requests without losing attention to detail. I've managed 150–200 inbound and outbound calls daily, supported 250–400 customer accounts monthly, resolved 90%+ of inquiries on first contact and maintained accurate customer records while working toward demanding performance targets. In my Executive Assistant work, I've: Managed 3–5 calendars weekly, coordinating schedules and keeping appointments organized, prepared detailed travel itineraries to keep business travel clear and well planned, Coordinated the workflow of 2 projects using Trello, tracking tasks and keeping priorities visible and managed day-to-day administrative activities and ensured timely follow-up on 20+ pending tasks each week. I am available to work part time and full time across any time zone. TOOLS I WORK WITH INCLUDE: Google Workspace | Microsoft Office | Google Calendar | Gmail | Google Sheets | Google Docs | Canva | Zendesk | Fathom | Trello | LastPass | CRM platforms | Calendly. If you're looking for an Executive Assistant who can take ownership of the details, communicate clearly, follow through and help keep your priorities moving, send me an invitation or message. I'd love to hear what reliable support could look like for your business.

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Hire NGU for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare