Rachel J. - Executive Virtual Assistant | Social Media Manager | Customer Support Specialist

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Executive Virtual Assistant | Social Media Manager | Customer Support Specialist

What if finding the right Executive Virtual Assistant didn't have to be this hard? You have been looking for someone who shows up ready, gets tasks done without being reminded, and genuinely cares about your business the way you do. That's ME I’m Rachel Jelagat Sawe, an Executive Virtual Assistant, Social Media Manager, and Customer Support Specialist with over five years of experience working with executives, entrepreneurs, coaches, content creators, and online businesses across different industries. I built my career around one simple goal, making sure the people I work with never have to worry about the details again. From managing busy inboxes to building a social media presence, to making sure every customer feels heard and valued, I bring structure, consistency, and dedication to everything I do. I do not just complete tasks. I take ownership of them. I am someone who thinks ahead, communicates clearly, and delivers quality work every single time because your business deserves nothing less. WHAT SETS ME APART ✦ Dependable — I honor every deadline and commitment without the need for reminders or follow-ups. When I say it will be done, it will be done. ✦ Detail-Oriented — I approach every task with precision and thoroughness. The small details matter, and I make sure none of them are overlooked. ✦ Proactive — I do not wait to be told what needs attention. I anticipate challenges, identify opportunities, and take initiative before issues arise. ✦ Clear Communicator — I keep you informed every step of the way. You will always have full visibility into progress, updates, and next steps. ✦ Solution-Driven — I approach every challenge with a problem-solving mindset. When obstacles come up, I come prepared with practical solutions. WHAT I CAN DO FOR YOUR BUSINESS EXECUTIVE VIRTUAL ASSISTANT SUPPORT Email and inbox management Calendar management and scheduling Data entry and document organization Internet research and reporting CRM management and updates File management using Google Drive and Dropbox Task coordination and operations support Client communication and follow-ups Google Workspace and Microsoft Office support SOCIAL MEDIA MANAGEMENT Content creation and scheduling Instagram, Facebook, TikTok, and LinkedIn management Caption writing and copy support Canva graphics and visual content Content calendars and posting strategies Community management and audience engagement Comment and DM management Newsletters and carousels aligned to your brand voice Brand-aligned communication and online engagement CUSTOMER SUPPORT AND COMMUNICATION Email, chat, and phone support Handling customer inquiries professionally and promptly Order processing and follow-ups Social media customer support and DM management Issue escalation and resolution Keeping customer satisfaction consistently high EMAIL MARKETING Campaign copywriting and design support Automation setup and management Performance tracking and reporting List management and audience segmentation PROJECT MANAGEMENT Managing timelines, tasks, and deliverables Keeping projects moving and on schedule Coordinating across tools and teams Regular progress updates and reporting DATA AND FILE MANAGEMENT Organized, accessible, and well-structured file systems Data entry and database management Document organization via Google Drive and Dropbox Building systems that save you time daily TOOLS I WORK WITH Google Workspace Microsoft Office Canva HubSpot Trello Notion ClickUp Asana Zendesk Fresh desk Social media scheduling tools such as Buffer and Metro pool A GLIMPSE OF MY EXPERIENCE Over the past five years, I have worked closely with executives and business owners to keep their operations running without disruption. I have managed complex calendars, handled sensitive communications, and built admin systems that brought real clarity to busy workdays. I have helped brands show up consistently online. Creating content that connects, scheduling posts that keep audiences engaged, and managing communities that grow with purpose. In customer support, I have been the voice that clients and customers trust. I handle every interaction with patience, professionalism, and a genuine desire to help because how a business treats its customers says everything about who they are. WHY CLIENTS CHOOSE TO WORK WITH ME ✦ I treat every client's business with the same level of care and dedication I would give my own. ✦ I deliver consistently high quality work, regardless of the size or complexity of the task. ✦ I maintain open, clear, and professional communication at all times you will never be left wondering. ✦ I adapt quickly to new tools, systems, and industries with minimal onboarding time needed. ✦ I am equally effective working independently or collaborating within a team. ✦ I have a proven track record of supporting international clients remotely with professionalism and reliability. ✦ I am committed to building long-term working relationships, not just completing tasks. AVAILABILITY I am currently available for both short-term and long-term projects. Your business is my priority, and I show up for it every single day. Whether you need support for a one-time project or a dedicated long-term partner, I am here and ready. I work across different time zones and adapt to your schedule with ease. When you bring me on board, you are gaining someone fully committed to your success. Your business deserves more than just an Assistant It deserves a dedicated strategic partner who combines professionalism, reliability, and genuine care into every task, every project, and every interaction Send me a message and let's build something exceptional together. Yours professionally, Rachel Jelagat Sawe

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Hire Rachel for: VA for Marketing Agencies, VA for Influencers, VA for E-commerce, VA for Insurance, VA for Healthcare