Lucy W. - Executive Virtual Assistant

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Executive Virtual Assistant

Virtual Assistant | Customer Support | Executive Assistant Specialist I'm a detail-oriented Virtual Assistant based in Nairobi, Kenya, with over 3 years of hands-on experience in customer service, operations, and administrative support. I help busy executives, entrepreneurs, and small business owners reclaim their time by managing the day-to-day tasks that keep a business running smoothly. My background combines practical customer-facing experience with strong data and systems skills. At Kuku Foods Kenya Limited (a KFC franchise), I spent over three years handling customer service and operations, developing sharp problem-solving instincts and a genuine commitment to service quality. Earlier, at Microsoft Kenya, I built a strong foundation in data entry and records management, learning to handle information accurately and confidentially under tight deadlines. I further sharpened my remote-work skill set through the ALX Africa Virtual Assistant Program, which prepared me specifically for the demands of supporting clients online. Here's what I bring to the table: Customer Service: Responsive, empathetic support that keeps clients and customers happy CRM & Data Entry: Comfortable working in HubSpot, Zoho, and M[hidden] to keep records clean and up to date Email & Calendar Management: Keeping inboxes organized and schedules conflict-free Scheduling & Admin Support: Handling the logistics so you can focus on strategy One of my key differentiators is availability: I structure my schedule around US and UK business hours (EAT/GMT+3), making real-time collaboration easy no matter where you're based. I'm reliable, proactive, and genuinely enjoy the behind-the-scenes work that keeps things running. If you need someone who can take ownership of your inbox, calendar, and customer interactions, let's talk. 📧 [hidden] | 🔗 [hidden]/in/lucywanjiku

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Hire Lucy for: VA for Insurance, VA for Healthcare, VA for Finance, VA for SaaS, VA for E-commerce