Wambui - ExecutiveVA|Certified Secretary|Personal Assistant|Amazon| Airbnb|Real Estate|Design|CustomerSupport

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ExecutiveVA|Certified Secretary|Personal Assistant|Amazon| Airbnb|Real Estate|Design|CustomerSupport

Executive Virtual Assistant | Operations Coordinator | Customer Success | Social Media & E-commerce Specialist Helping busy entrepreneurs reclaim their time, streamline operations, and grow their businesses with confidence. Hi, I'm Lucy 👋 Thank you for visiting my profile. If you're looking for someone who simply completes tasks, there are thousands of Virtual Assistants available. If you're looking for someone who genuinely cares about your business, communicates proactively, thinks ahead, solves problems before they become emergencies, and treats your business as if it were her own—you've come to the right profile. For the past 6+ years, I've partnered with CEOs, entrepreneurs, startups, real estate professionals, healthcare providers, e-commerce brands, agencies, and growing businesses around the world. My role has never been just administrative support. I've become the person clients rely on to keep their businesses organized, efficient, and moving forward. I understand that running a business is demanding. Emails pile up, calendars become overwhelming, customers need quick responses, projects require follow-up, and there never seems to be enough hours in the day. That's where I come in. My goal is simple: I remove the daily operational burden so you can focus on growing your business, serving your clients, and doing what you do best. Why Clients Continue Working With Me I believe the best Virtual Assistants don't wait to be told what to do. They anticipate needs. They notice problems before they happen. They communicate clearly. They create systems that make life easier. And most importantly... They become someone you can completely trust. I pride myself on being dependable, organized, and proactive. When I commit to something, I follow through. My clients know they don't have to micromanage me because I take ownership of my responsibilities and consistently deliver high-quality work. Many of my clients started by hiring me for a single task and later trusted me to manage larger parts of their business because they knew they could rely on me. Here's How I Can Support Your Business # Executive & Administrative Support Your time is valuable, and I make sure it's spent on the things that matter most. I can manage your calendar, coordinate meetings, organize your inbox, schedule appointments, prepare documents, conduct research, arrange travel, create SOPs, organize files, and ensure nothing slips through the cracks. I enjoy creating order out of chaos and building systems that improve productivity. # Customer Success & Client Experience Every interaction your customers have with your business shapes your reputation. I provide professional, friendly, and timely customer support through email, chat, and phone while ensuring every client feels heard, valued, and taken care of. Whether it's onboarding new clients, resolving issues, following up with leads, or maintaining CRM records, I focus on building long-term relationships that increase customer satisfaction and retention. # Appointment Setting & Sales Support Generating leads is only the first step. Converting them into loyal customers requires consistency and follow-up. I have experience with lead generation, appointment setting, CRM management, prospect outreach, cold calling, follow-up campaigns, and maintaining organized sales pipelines that help businesses close more opportunities. # Social Media & Digital Marketing Your online presence is often your first impression. I help businesses maintain a professional and consistent brand by creating content, designing graphics in Canva, editing short-form videos using CapCut, scheduling posts, managing communities, responding to messages, planning content calendars, supporting email marketing campaigns, and assisting with Amazon and Shopify operations. I enjoy helping brands connect with their audiences through engaging, organized, and consistent content. # E-commerce Support Running an online business involves countless moving parts. I assist with Shopify store management, Amazon Seller Central, product research, listings, customer communication, inventory support, and order coordination while ensuring customers enjoy a smooth shopping experience from start to finish. # Airbnb & Property Management I've also supported Airbnb hosts and property managers by handling reservations, guest communication, check-ins, reviews, scheduling, and day-to-day coordination that keeps both guests and property owners happy. # Bookkeeping & Business Administration Accurate financial records are essential for every successful business. I can assist with QuickBooks, invoicing, expense tracking, accounts payable and receivable, financial record organization, and weekly reporting to help keep your business finances organized. Tools I'm Comfortable Using Google Workspace • Microsoft Office 365 • ChatGPT • Canva • CapCut • QuickBooks • HubSpot • Salesforce • Zoho CRM • Zendesk • Freshdesk • Slack • Zoom • Trello • Asana • ClickUp • M[hidden] • Notion • Meta Business Suite • Shopify • Amazon Seller Central • Pinterest Business • Google Drive • Dropbox Learning new software has never been a challenge for me. If your business uses a different platform, I'm confident I can learn it quickly. Industries I've Worked With ✔ Executive Support ✔ Technology & SaaS ✔ Healthcare ✔ Real Estate ✔ Property Management ✔ Airbnb ✔ E-commerce ✔ Marketing Agencies ✔ Coaching ✔ Recruitment ✔ Hospitality ✔ Retail ✔ Construction ✔ Cleaning Services Every industry is different, but strong organization, communication, and problem-solving are universal—and those are the strengths I bring to every project. Why Hire Me? ✅ 6+ years supporting international clients remotely ✅ Excellent written and verbal English ✅ Strong organizational and time management skills ✅ Able to work independently with minimal supervision ✅ Fast learner who adapts quickly to new tools and processes ✅ Reliable, trustworthy, and professional ✅ Excellent attention to detail ✅ Strong communication and follow-up ✅ Dedicated home office with reliable high-speed internet Most importantly... I genuinely care about the businesses I support. I understand that when you hire someone remotely, you're placing a great deal of trust in them. I don't take that responsibility lightly. My goal isn't simply to complete tasks. It's to become someone you can depend on—someone who helps reduce your workload, improve your operations, and contribute to the long-term success of your business. Let's Work Together Whether you're overwhelmed with administrative work, looking to improve customer experience, need help managing operations, or simply want a reliable partner to support your growing business, I'm here to help. I believe in building long-term relationships based on trust, communication, and consistently delivering excellent results. If that sounds like what you're looking for, I'd love to connect and discuss how I can support your business. Let's build something great together. #ExecutiveVirtualAssistant #VirtualAssistant #OperationsCoordinator #ExecutiveSupport #CustomerSuccess #AdministrativeSupport #ProjectManagement #SocialMediaManager #Shopify #AmazonSellerCentral #CRM #BusinessOperations #RemoteProfessional #BusinessGrowth

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Hire Wambui for: VA for Marketing Agencies, VA for Influencers, VA for E-commerce, VA for YouTubers, VA for Content Creators