Ruby B. - Experienced Senior Case Manager | Airbnb

Philippines

$6.6

per hour

$1,056

per month

4.4(0 reviews)

Philippines

Member since September 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed58 WPM

📶 Connection65 Mbps

✅ Success Rate99%

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Hourly Rate ($)

Hours per Week

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About Ruby B.

With 3 years of hands-on experience, Ruby brings proven expertise as a experienced senior case manager | airbnb. Core competencies include Customer Service, Airbnb, Property Management, Real Estate Virtual Assistant. Rates: $6.6/hour or $1,056/month for dedicated support.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Ruby's Rate

$1,056/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Experienced Senior Case Manager | Airbnb

As a former Senior Case Manager at Airbnb with over 3 years of experience, I served as the final point of resolution for complex, Tier-3 escalations, managing high-stakes host-guest disputes, AirCover claims, and safety violations. Operating with total autonomy, I leveraged advanced mediation, behavioral profiling, and deep policy knowledge to de-escalate high-pressure situations, mitigate legal risks, and protect brand reputation. **Core Competencies Omnichannel Management: Resolved high-priority cases across voice, email, and chat workflows. Technical Proficiency: Expert with Airbnb internal systems, Google Workspace, and Slack; familiar with Turno, Breezeway, Hospitable, and M[hidden].

$6.6

Hourly Rate

$1,056

Monthly (Est.)

Full-Time

Availability

3 years

Experience

Jobs Done

Skills & Expertise

Customer Service Airbnb Property Management Real Estate Virtual Assistant Airbnb Virtual Assistant

Languages

EnglishFilipino

Industries Supported

Hire Ruby for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Real Estate, VA for Property Management

Client Reviews

🐕

Samantha Adams - 9 months ago

Pet Services

Ruby is organized, proactive, and incredibly helpful!

Frequently Asked Questions about Ruby B.

Can I interview Ruby before hiring?

Absolutely! You can request a video interview with Ruby before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Ruby work in?

Ruby is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Ruby work full-time and weekends?

Yes, Ruby is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Ruby use?

Ruby is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Ruby start?

Ruby can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Ruby sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Ruby to sign. This ensures your confidential business information stays protected.