Ma. C. - High-Ticket Appointment Setter | DM Setting | Lead Qualification

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High-Ticket Appointment Setter | DM Setting | Lead Qualification

Hi, I'm Cristina Gimotea, a customer service and sales support professional from the Philippines with over 7 years of experience in customer communication, account management, technical support, and sales support. Who I've Worked With My BPO background includes telecommunications customer service supporting services associated with AT&T, T-Mobile, and Verizon. Through these roles, I developed experience understanding customer needs, explaining service benefits, handling objections, resolving account concerns, and recommending suitable solutions. I also have approximately 6 months of experience using GoHighLevel for customer information, CRM workflows, documentation, and follow-ups. What I Do I help businesses manage prospect conversations, build rapport, qualify potential leads, and maintain consistent follow-ups to support appointment booking and sales operations. -DM Setting: Engage prospects professionally, understand their interests, and keep conversations moving naturally. -Appointment Setting: Follow scripts, ask qualifying questions, handle initial objections, and schedule calls according to your process. -Lead Qualification: Identify prospects' needs, interest, and readiness before passing them to the sales team. -CRM Management: Update contact details, document conversations, track lead statuses, and organize follow-ups. -Customer and Sales Support: Communicate service benefits clearly, address concerns, and maintain a positive customer experience. Key Skills -Rapport Building and Active Listening -Lead Qualification and Prospect Communication -Objection Handling and Needs Identification -Follow-Up and Customer Relationship Management -Appointment Scheduling Support -CRM Documentation and Data Accuracy -Phone, Email, and Chat Support -Technical Troubleshooting and Problem-Solving -Organization, Adaptability, and Attention to Detail Tools & Platforms -Communication & DM Setting: Instagram, Facebook Messenger, LinkedIn, Slack, Zoom -CRM & Lead Management: GoHighLevel, HubSpot CRM -Appointment Scheduling: Calendly, Google Calendar -Data Management & Organization: Google Sheets -AI & Productivity: ChatGPT

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Hire Ma. for: VA for Insurance, VA for Healthcare, VA for Finance, VA for B2B, VA for SaaS