Janeil B. - Home Care Operations Specialist | Billing, Payroll & Scheduling

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Home Care Operations Specialist | Billing, Payroll & Scheduling

I'm a Home Care Operations Specialist with over 7 years of experience supporting U.S. homecare agencies across scheduling, caregiver recruiting, billing, payroll, and client and family communication. I've worked with agencies including Nurse Next Door, Hallmark Homecare, Elder Care Homecare, and Grayhawk Homecare, managing everything from caregiver onboarding and shift coverage to client billing, LTC insurance claims, and collections on overdue accounts. Before moving into homecare, I spent 9 years in customer service and technical support for major U.S. telecom and technology accounts, working under formal SLA response-time targets across phone and email. That foundation taught me how to stay calm under pressure, communicate clearly, and resolve issues efficiently — skills I've carried into every role since. I've also worked as an Executive Assistant supporting C-level executives, managing scheduling, project coordination, and cross-functional deliverables on budgets exceeding $1M. This mix of operations, finance, and executive support experience means I can move comfortably between big-picture coordination and detailed, hands-on administrative work. I'm proficient with a wide range of platforms, including WellSky, AxisCare, AlayaCare, QuickBooks, Sage, Zoho, ADP, and Viventium, along with CRM tools like HubSpot and Pipedrive, and everyday tools like Google Workspace and Microsoft Office. I pick up new systems quickly and don't need much hand-holding to get started. What I bring to any team is reliability, attention to detail, and follow-through — I take ownership of what's assigned to me and make sure it actually gets done, not just started. I'm looking for a long-term role where I can bring this full range of experience to a growing team and continue building on it.

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Hire Janeil for: VA for Insurance, VA for Medical Practices, VA for Finance, VA for SaaS, VA for Consultants