Shenna C. - Hospitality & Customer Support Virtual Assistant

Philippines

per hour

$1,120

per month

4.3(0 reviews)

Philippines

Member since April 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed63 WPM

📶 Connection37 Mbps

✅ Success Rate100%

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Hourly Rate ($)

Hours per Week

How to Hire Shenna

1
Send a message
Or request an interview
2
Request an interview
Meet in 15 minutes
3
Start with a trial
Weekly billing, cancel anytime

About Shenna C.

Looking for a reliable hospitality & customer support virtual assistant? Shenna has spent 1 years mastering this role. Day-to-day tasks span Customer Support, Appointment Setting, Administrative Support, Reputation Management. Start at $7 per hour, or $1,120 monthly for 40 hours/week.

↓

Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Shenna's Rate

$1,120/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Hospitality & Customer Support Virtual Assistant

I’m a Hospitality & Customer Support Virtual Assistant with hands-on experience managing guest communication, reservations, and online reputation for hotel operations. In my previous role in the BPO hospitality industry, I handled high-volume guest interactions across phone and online platforms—supporting booking requests, modifications, cancellations, and post-stay concerns. I also managed responses to reviews on Booking, Expedia, TripAdvisor, and Google, helping maintain strong brand reputation and guest satisfaction. Beyond frontline support, I served as an escalation point for complex cases—assisting team members, resolving sensitive guest issues, and coordinating directly with hotel properties to ensure timely resolution. I’m experienced with tools such as HotelKey, Atlassian Jira, Google Workspace, Sojern, and OTA platforms, allowing me to quickly adapt to client systems and workflows. I’m now looking to support Airbnb hosts, property managers, and online businesses as a Virtual Assistant—helping streamline operations, improve guest experience, and maintain a strong online presence.

Hourly Rate

$1,120

Monthly (Est.)

Full-Time

Availability

1 years

Experience

Jobs Done

Skills & Expertise

Customer Support Appointment Setting Administrative Support Reputation Management

Languages

EnglishFilipino

Industries Supported

Hire Shenna for: VA for Law Firms, VA for Healthcare, VA for Small Business, VA for E-commerce, VA for SaaS

Client Reviews

👧

Rachel Taylor - 4 months ago

Fashion Retail

Incredible attention to detail. Shenna never misses a thing!

Frequently Asked Questions about Shenna C.

Can I interview Shenna before hiring?

Absolutely! You can request a video interview with Shenna before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Shenna work in?

Shenna is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Shenna work full-time and weekends?

Yes, Shenna is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Shenna use?

Shenna is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Shenna start?

Shenna can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Shenna sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Shenna to sign. This ensures your confidential business information stays protected.