Jackline K. - Medical Virtual Assistant | Patient Support, Scheduling & Healthcare Administration

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Medical Virtual Assistant | Patient Support, Scheduling & Healthcare Administration

Medical Virtual Assistant | Patient Support, Scheduling & Healthcare Administration Healthcare providers and practices often need reliable administrative support to keep their day-to-day operations organized while delivering an excellent patient experience. That’s where I come in. I’m Jackline Kimung’a, a dedicated Medical Virtual Assistant with experience supporting healthcare professionals with patient coordination, scheduling, documentation, and administrative workflows. I help medical practices stay organized by managing appointments, patient intake and registration, follow-ups, patient communication, calendar management, and administrative tasks. I have experience working with EMR systems and healthcare workflows and understand the importance of accuracy, confidentiality, professionalism, and HIPAA-conscious handling of patient information. My medical administrative skills include: • Patient intake and registration • Appointment scheduling, rescheduling, and follow-ups • Patient communication via phone, email, and messaging • Insurance verification and benefits-related tasks • Medical billing and claims support • Prior authorization workflow knowledge • EMR/EHR documentation and data entry • Provider and nurse schedule coordination • Patient follow-up and administrative support • Organizing medical records and documentation • Customer service and patient support I have also completed training in Medical Billing, Revenue Cycle Management, ICD-10 fundamentals, and HIPAA compliance, giving me a strong foundation in U.S. healthcare administrative processes. I’m comfortable learning new systems and have experience with tools such as Noterro, Google Workspace, Microsoft Office, ClickUp, and other digital platforms. I am organized, detail-oriented, dependable, and able to manage multiple priorities while working independently in a remote environment. I understand that patients deserve to feel heard, respected, and supported. I communicate professionally and compassionately and know when a clinical concern should be directed to the appropriate healthcare provider rather than attempting to provide medical advice. My goal is to become a dependable extension of your healthcare team—handling the administrative details efficiently so providers can spend more time focusing on their patients. If you’re looking for a reliable Medical Virtual Assistant who is organized, proactive, patient-focused, and eager to support your practice, I’d be happy to connect.

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Hire Jackline for: VA for Marketing Agencies, VA for Influencers, VA for E-commerce, VA for Insurance, VA for Healthcare