Tierca S. - Medical Virtual Assistant

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Medical Virtual Assistant

I support healthcare providers by strengthening the administrative and revenue cycle systems that keep clinical operations running efficiently, accurately, and at scale. With hands on experience in both private and public healthcare environments, I specialize in medical administration, Revenue Cycle Management (RCM), and patient coordination. My work sits at the intersection of patient care and operational efficiency, ensuring healthcare professionals can focus on clinical care while I manage the high volume administrative workflows that support daily practice operations. I handle high volume patient administration, supporting approximately 30 plus patient interactions per day (200+ per week). This includes end to end workflows such as patient registration, appointment scheduling, insurance and medical aid verification, claims processing, remittance tracking, and follow up on rejected claims. I also manage medical records, prepare consultation files, coordinate laboratory specimen collection, and maintain continuous communication between patients, doctors, and laboratories. On a daily basis, I handle approximately 20 plus inbound and outbound calls and manage patient email correspondence, ensuring timely responses, accurate information flow, and consistent patient support. I also coordinate scheduling for approximately 10+ patient appointments per week, ensuring efficient calendar management and minimal scheduling conflicts within a fast paced clinical environment. Beyond operational tasks, I contribute directly to patient experience by ensuring smooth intake processes, accurate documentation, reduced administrative delays, and reliable support across the full patient journey. I have strengthened my capability through certifications in Medical Virtual Assistance, HIPAA Compliance, and Project Management, and I am proficient in Google Workspace, Microsoft Office, and healthcare administration systems used in clinical and billing environments. I am positioned for a remote Medical Virtual Assistant role where I can bring proven high volume healthcare administrative experience into a fully remote setting, supporting physicians, clinics, and telehealth providers in improving operational efficiency, reducing administrative bottlenecks, and maintaining high quality patient service delivery. If you are seeking a Medical Virtual Assistant with proven RCM experience, high volume patient coordination capability, and strong operational discipline in clinical environments, I would welcome a conversation.

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Hire Tierca for: VA for Small Business, VA for Startups, VA for Entrepreneurs, VA for E-commerce