Cassandra S. - Operations M a n a g e r |  VA | Real Estate| Lead Generation Sepcialist

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Operations M a n a g e r |  VA | Real Estate| Lead Generation Sepcialist

Proficient in strong negotiation, management, and decision-making skills.13 years of experience as a Vendor Manager/Client Account Specialist.Specialized in lead generation with a focus on sales and customer service management in the retail sector.Expert in communicating with clients to understand their needs and articulate product value.Proven track record of building trust-based relationships with clients.Collaborates with internal departments to ensure the fulfillment of client needs.Collects and analyzes data to gain insights into consumer behavior.Maintains updated knowledge of company products and services.Identifies and stays informed about industry trends.Acts as a client advocate, prioritizing improvements to the buyer experience.Develops and sustains long-standing relationships with approved vendors.Monitors sales trends and processes and records data.Conducts quality service and resolves client complaints.Prepares work for processing by gathering, sorting, and organizing data, information, and documents.Maintains quality service by monitoring standards and advising operation managers of potential problems.Exceptionally detail-oriented and organized in all aspects of account service.Customer-focused with extensive and accurate product knowledge.Exceptional verbal and written communication skills, including excellent active listening.Strong multitasking ability, crucial when working closely with clients.Ensures performance standards are met and provides comprehensive answers and action plans to clients.Maintains strong relationships between vendors and the company, ensuring client satisfaction.Keeps all stakeholders informed of changes or updates to accounts, from Directors to Supervisors.Proficient in collecting, tracking, and analyzing large amounts of data.Adaptable to changes with strong problem-solving skills.Builds rapport and collaborates effectively within the company and externally.Completed Virtual Assistance Freelance training through FVA Business Consultancy in 2020, covering various aspects such as general virtual assistance tasks, social media, organic social media marketing, website creation, optimization and management, online writing and marketing, SEO basics, lead generation, basic Facebook Ads, YouTube optimization, and basic email marketing.

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Hire Cassandra for: VA for SaaS, VA for Consultants, VA for Coaches, VA for Agencies, VA for Startups