Ann M. - Operations Manager

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Operations Manager

Good day! My name is Ann Margareth Lontoc, and I have several years of experience as a Virtual Assistant specializing in customer service, operations, scheduling, and administrative support. Most recently, I worked as an Operations Manager VA for Arlington Home Cleaning/Crystal Home Cleaning, where I coordinated daily cleaning schedules, assigned jobs to cleaners, handled customer inquiries, resolved issues, managed refunds, recruited and onboarded cleaners, created SOPs, and supported the company's day-to-day operations. I also have extensive experience in email, chat, and phone support, along with a strong background in CRM systems, Google Workspace, BookingKoala, Launch27, Slack, and other operational tools. My previous roles have strengthened my ability to multitask, communicate effectively, stay organized, and remain calm under pressure while working in fast-paced remote environments. What excites me most about this opportunity with Holland Cleaning is that it closely matches my experience and passion. I genuinely enjoy coordinating teams, solving operational challenges, ensuring every job is completed to a high standard, and providing excellent customer service. I'm proactive, dependable, detail-oriented, and always looking for ways to improve processes and support business growth. I would love the opportunity to contribute to your team and help deliver the exceptional service your company is known for. Thank you for considering my application, and I look forward to speaking with you.

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Hire Ann for: VA for Marketing Agencies, VA for Influencers, VA for E-commerce, VA for SaaS, VA for Retail