Joan M. - Operations Specialist | Pipelines, data systems & execution that scale businesses.

Kenya

$5.50

per hour

$880

per month

5.0(0 reviews)

Kenya

Member since June 2025

Replies within a few days

💻Technical Readiness

⏱️ Response TimeReplies within a few days

⌨️ Typing Speed39 WPM

📶 Connection77 Mbps

✅ Success Rate97%

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Hours per Week

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About Joan M.

With 4 years of hands-on experience, Joan brings proven expertise as a operations specialist | pipelines, data systems & execution that scale businesses.. Core competencies include Social Media Management, Customer Service, CRM, Sales. Rates: $5.5/hour or $880/month for dedicated support.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Joan's Rate

$880/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Operations Specialist | Pipelines, data systems & execution that scale businesses.

Hi, I'm Joan Ndunge Maitha, an Operations & Business Support Specialist with 4+ years of remote experience supporting US based organizations. What sets me apart isn't just admin support, it's operational ownership. I don't log leads, I run the full intake to conversion workflow: screening, qualification, CRM tracking in HubSpot and Salesforce, and follow up sequences that actually close. I've built and executed outbound email campaigns from scratch using Gmass and Apollo, not just maintained ones someone else started. I bring a rare combination for this kind of role: self taught geospatial and data analysis skills in QGIS and Google Earth Pro from a coffee probability mapping research project, alongside Canva design work built around real messaging strategy rather than templates. Right now I coordinate case managers, vendors, and leadership on escalation and placement workflows for a Dallas Fort Worth housing nonprofit, supporting at a director support level. That means I'm used to ambiguity, competing priorities, and making judgment calls, not just following a script. Based in Kenya, working seamlessly across US business hours. 📞 +254 796 028 296 📧 [hidden]

$5.50

Hourly Rate

$880

Monthly (Est.)

Full-Time

Availability

4 years

Experience

Jobs Done

Skills & Expertise

Social Media Management Customer Service CRM Sales Social Media Marketing Data Analysis Project Management Administrative Support Business Development Business Proposal Writing Lead Generation GoHighLevel Scheduling and Calendar Management Social Media Moderation Data Management Operations and Efficiency Management Real Estate Virtual Assistant Operations Assistant

Languages

EnglishFilipino

Industries Supported

Hire Joan for: VA for Marketing Agencies, VA for Influencers, VA for E-commerce, VA for SaaS, VA for Retail

Client Reviews

📷

Megan King - 8 months ago

Photography Studio

Joan keeps our schedules organized and clients happy. Amazing!

Portfolio

Frequently Asked Questions about Joan M.

Can I interview Joan before hiring?

Absolutely! You can request a video interview with Joan before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Joan work in?

Joan is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Joan work full-time and weekends?

Yes, Joan is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Joan use?

Joan is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Joan start?

Joan can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Joan sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Joan to sign. This ensures your confidential business information stays protected.