Emmanuel A. - Operations & Systems Virtual Assistant | GoHighLevel, CRM & Workflow Support

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Operations & Systems Virtual Assistant | GoHighLevel, CRM & Workflow Support

I am an Operations & Systems Virtual Assistant with more than three years of experience supporting U.S.-based teams across CRM administration, customer service, eLearning production, lead generation, records management, and day-to-day business operations. I help businesses keep their systems organized, maintain accurate records, coordinate schedules, manage customer follow-ups, and complete recurring operational tasks efficiently. My experience includes updating CRM information, tracking leads and opportunities, scheduling appointments, coordinating technician dispatch, processing payments and invoices, organizing documentation, and supporting communication through phone, email, SMS, and chat. I also have hands-on experience with GoHighLevel. I built and launched five event systems that included landing pages, registration forms, opportunity pipelines, booking calendars, basic workflows, email and SMS follow-ups, and Stripe-enabled payment processes. I supported event registrations, lead capture, appointment booking, customer communication, and payment tracking. In previous roles, I handled more than 50 inbound and outbound calls daily, maintained detailed CRM notes, coordinated customer appointments, and helped resolve service-related concerns. I also managed more than 100 active medical-record retrieval cases while maintaining accurate and HIPAA-compliant documentation. My digital support experience includes lead generation through Apollo.io, WordPress website updates, Google Business Profile setup, social media content creation, and outreach through email, SMS, WhatsApp, and other communication tools. I currently support eLearning production using Articulate Rise 360 and Axonify. My responsibilities include formatting and publishing lessons, quizzes, videos, PDFs, and infographics, coordinating tasks through Asana and Slack, editing videos, and reviewing materials before publication. Tools I have worked with include GoHighLevel, Asana, Slack, Google Workspace, Microsoft Office, WordPress, Apollo.io, RingCentral, Articulate Rise 360, Axonify, Canva, CapCut, ChatGPT, NotebookLM, and Gling.ai. I am available for full-time remote opportunities involving operations support, CRM management, workflow coordination, customer service, administrative support, and GoHighLevel implementation. I work best with teams that value clear communication, organized systems, accurate documentation, and consistent follow-through.

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Hire Emmanuel for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare