Jehma C. - Real Estate Experienced VA

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Real Estate Experienced VA

Process and manage high-volume resale orders and closing documents for HOA properties, ensuring that each order is handled accurately, efficiently, and in accordance with company and community requirements. Review and verify ownership, property, account, and assessment information to ensure all details are complete and consistent before processing. Prepare resale packages, estoppel requests, account statements, closing documents, and other required documentation for property sales and transfers. Coordinate closely with title companies, escrow officers, community managers, homeowners, buyers, sellers, and internal teams to obtain missing information, address discrepancies, and provide timely updates throughout the resale process. Monitor orders from initial request through completion, follow up on pending items, and ensure required documents and information are received within the appropriate deadlines. Utilize systems and platforms such as Salesforce, CINC, Vantaca, Freshdesk, Citrix, Microsoft Office, and other internal tools to manage cases, update records, track orders, and maintain accurate documentation. Handle customer and client inquiries professionally by reviewing account details, providing accurate information, and escalating complex issues when necessary. Manage multiple orders and priorities in a fast-paced, high-volume environment while consistently meeting productivity, quality, and turnaround-time expectations. Maintain strong attention to detail when reviewing financial balances, ownership information, property records, and closing requirements. Identify potential errors or missing information before completion to help prevent delays and ensure a smooth closing process. Demonstrate strong organizational, communication, problem-solving, and time-management skills while working independently and collaborating effectively with team members. Maintain confidentiality of customer and property information and follow established procedures and quality standards. Contribute to continuous process improvement by identifying opportunities to improve accuracy, efficiency, and overall customer experience.

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Hire Jehma for: VA for Insurance, VA for Healthcare, VA for Finance, VA for Real Estate, VA for Property Management