HomeWorks Property Management LLC. (Maryland) Position: Maintenance Coordinator (real estate industry) June 03, 2021 – July 13, 2022 Duties and responsibilities:  Schedule of Maintenance  Coordinate Maintenance schedule with client and tenant  Coordinate with appliance vendor and looking for new vendor(Maintenance)  Create maintenance ticket  Handles inbound call from client and tenant  Handles tenant complaint  Setting up an appointment for property viewing  Do follow up on prospect tenants  Tools used: Zoho, Property Meld System, CRM, Rent Manager, Ring Central, Cliq, ZELO Inland Empire Home Offer. (Work from home) Position: Virtual Assistant August 03, 2020 – May 29, 2021 Duties and responsibilities:  Managing voicemails through Callrail, Stratic and web form.  Managing client email through gmail  Gather and submit sales lead to Sales Department  Create report every end of day to get the number of lead  Real Estate industry Zoobook Systems. LLC (Work from Home) Position: Informatics Specialist May 15, 2020 – July 14, 2020 Duties and responsibilities:  Introducing new EHR System / Practice Management Software Via outbound call and cold calling  Exclusively handling the states of Iowa, Minnesota, Oklahoma  Doing follow up calls to schedule demo appointment  Doing Market research  Doing basic data entry and updating files  Familiarization with Skype [hidden] to phone, Hubstaff system, Google Docs and Google Calendar Service Response Partners (Work from home ) Position: Inbound Help Desk Support August 31 2019 Up to November 30, 2019 Duties and Responsibilities:  Attending inbound calls  Working with tickets and replying to customer through E-mails  Knowledge in using Zendesk and Slack Platform Echavaria and Gacos Construction Corporation Position: Manager From: Oct. 2017 – July 17, 2019 Duties and Responsibilities:  Managing sites and operation quality  Monitoring the work process and deadlines  Assuring the clients satisfaction ADP Philippines – Makati Position: Analyst / Senior Analyst From: Sept. 2015 – Oct. 2017 Duties and Responsibilities:  Creating company reports  Recreate and analyze error in the report to match the data into the system  Work with company secretary to get the necessary reports.  Review and answer support tickets in a timely manner. Convergys Philippines – Alabang Position: Customer Service Representative From: April 28, 2014 up to August 25, 2015 Duties and Responsibilities:  Provide quality support over the phone for mobile data  Explain Bill issues and usage education  Properly documenting the accounts that being handled for further reference in the future  Submitting cases for rare issues  Handle issues and complaints of clients in a timely manner Convergys Philippines – Glorietta 5 Position: Technical Support Representative From: June 17, 2013 to November 22, 2013 Duties and Responsibilities:  Provide higher level of technical assistance through phone for both internet and cable services  Determine root causes of the issues  Upselling 24/7 Customer Services Philippines Position: Level 2 Technical Support Representative From: January 17, 2012 – August 31, 2012 Duties and Responsibilities:  Provide Technical Support over the phone  Upselling Teletech – Makati Site Position: Level 2 Technical Support Representative From: February 1, 2011 - January 12, 2012 Duties and Responsibilities:  Providing advanced technical troubleshooting over the phone with representative on field  Creating cases for situation that cannot be resolve over the phone  Checking Internet connection  Report unstable connection EPLDT Ventus – Sampaloc Site Position: Technical Support Representative From: September 27, 2009 – January 31, 2011 Duties and Responsibilities:  Assisting Customers providing basic troubleshooting over the phone  Checking customers internet connection  Scheduling technician that will be send in field  Creating cases for rare issues NetPia Corp. (Station168 Internet Café) Malate Branch Position: Technical Support/ Computer Technician From: January 25, 2006 – September 25, 2009 Duties & Responsibilities:  Conducting Monthly Maintenance on Network and on individual station.  Perform Network troubleshooting  Troubleshoot and maintain the good condition of every workstation  Assisting of Guest ( Korean, Filipino and American ) and giving them an excellent service Fox chit Business System Inc. - Caloocan Branch Position: Technical Support Staff / Representative From: February 13, 2004 – August 22, 2005 Duties & Responsibilities:  Troubleshoot in workstation and maintain the good condition  Assembly of Computer  Installation Of Operating System like: Microsoft Office & Windows 98, ME, XP, 2000, 2003, Vista and Windows 7  Conducting monthly network and system maintenance  Network set-up and maintenance  Assisting Client through phone & in field ( specially to those client located in Provinces