Farouk J. - Remote Customer Service Professional | Payments & Fintech Support

Nigeria

$10

per hour

$1,600

per month

4.8(0 reviews)

Nigeria

Member since September 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed90 WPM

📶 Connection54 Mbps

✅ Success Rate99%

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Hourly Rate ($)

Hours per Week

How to Hire Farouk

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About Farouk J.

Farouk works as a dedicated remote customer service professional | payments & fintech support with 4 years of professional experience. Farouk focuses on Zendesk, Virtual Assistant, Customer Retention, Microsoft Office 365 for clients worldwide. Available at $10 hourly ($1,600 monthly based on full-time hours).

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Farouk's Rate

$1,600/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Remote Customer Service Professional | Payments & Fintech Support

I help companies deliver fast, reliable customer support without ever being in the same room — because I've been doing exactly that for the past 4+ years. At NIBOX/Touch and Pay Technologies, I managed 45+ customer cases daily across phone, email, WhatsApp, and in-person channels, resolving failed transactions and access issues, and cutting cases left open past 48 hours by 20% through consistent daily follow-through. Before that, I handled 120+ customer transactions per shift in a high-volume retail environment, staying calm and professional through payment disputes and peak-hour pressure. What makes me remote-ready: Reliable home internet and a dedicated, distraction-free workspace Comfortable and experienced on video calls (Zoom, Teams, Google Meet) Skilled across async and real-time channels — email, WhatsApp, live chat, phone Self-managed: I track my own cases, follow up without being reminded, and escalate only when it genuinely needs another set of hands Familiar with Zendesk, HubSpot, Excel, and Google Sheets for case logging and reporting I'm also currently working toward a Diploma in HR Management (CIPM), which sharpens how I read people and de-escalate conflict — a skill that shows up directly in how I handle difficult customer conversations, remote or otherwise. I'm looking for a remote customer service role where I can bring dependable, independent execution from day one — no onboarding curve on the basics, just someone ready to start solving problems.

$10

Hourly Rate

$1,600

Monthly (Est.)

Full-Time

Availability

4 years

Experience

Jobs Done

Skills & Expertise

Zendesk Virtual Assistant Customer Retention Microsoft Office 365 HubSpot Customer Service Support Know Your Customer Spreadsheet Data Management

Languages

EnglishFilipino

Industries Supported

Hire Farouk for: VA for SaaS, VA for E-commerce, VA for Retail

Client Reviews

👩‍🎨

Kimberly Lewis - 6 months ago

Interior Design

Farouk brings creativity and precision to every project.

Frequently Asked Questions about Farouk J.

Can I interview Farouk before hiring?

Absolutely! You can request a video interview with Farouk before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Farouk work in?

Farouk is based in Nigeria and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Farouk work full-time and weekends?

Yes, Farouk is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Farouk use?

Farouk is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Farouk start?

Farouk can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Farouk sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Farouk to sign. This ensures your confidential business information stays protected.