Idara U. - Remote Customer Service Specialist | SaaS Support & CRM

Nigeria

per hour

$960

per month

4.4(0 reviews)

Nigeria

Member since September 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed34 WPM

📶 Connection44 Mbps

✅ Success Rate99%

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Hourly Rate ($)

Hours per Week

How to Hire Idara

1
Send a message
Or request an interview
2
Request an interview
Meet in 15 minutes
3
Start with a trial
Weekly billing, cancel anytime

About Idara U.

Idara specializes in remote customer service specialist | saas support & crm work, backed by 3 years in the field. Idara handles Zendesk and Customer Service, plus Microsoft Office and Time Management. Book Idara for $6/hr - full-time monthly rate is $960.

↓

Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Idara's Rate

$960/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Remote Customer Service Specialist | SaaS Support & CRM

I am a customer service professional with over three years of experience supporting customers through phone, email, live chat, and other digital channels. I have experience responding to customer inquiries, managing support tickets, resolving complaints, forwarding complex requests to the appropriate departments, and maintaining accurate customer records. I am proficient in CRM tools, including HubSpot and Zendesk, and I communicate with customers professionally, patiently, and empathetically. I am highly organized, attentive to detail, and capable of managing multiple customer requests while working independently in a remote environment. I am committed to providing timely solutions, improving customer satisfaction, and creating a positive experience during every interaction.

Hourly Rate

$960

Monthly (Est.)

Full-Time

Availability

3 years

Experience

Jobs Done

Skills & Expertise

Zendesk Customer Service Microsoft Office Time Management Combinatorial Problem Solving Call Handling HubSpot CRM Management Phone and Email Support

Languages

EnglishFilipino

Industries Supported

Hire Idara for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Sales Teams, VA for Real Estate

Client Reviews

🐕

Samantha Adams - 9 months ago

Pet Services

Idara is organized, proactive, and incredibly helpful!

Frequently Asked Questions about Idara U.

Can I interview Idara before hiring?

Absolutely! You can request a video interview with Idara before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Idara work in?

Idara is based in Nigeria and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Idara work full-time and weekends?

Yes, Idara is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Idara use?

Idara is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Idara start?

Idara can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Idara sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Idara to sign. This ensures your confidential business information stays protected.