Richard B. - Remote Customer Support Specialist | Chat & Written Communication

Make an offer.

How to Hire Richard

1. 1
   Send a message

   Or request an interview

2. 2
   Request an interview

   Meet in 15 minutes

3. 3
   Start with a trial

   Weekly billing, cancel anytime

Remote Customer Support Specialist | Chat & Written Communication

Experienced customer support professional with 4+ years of hands-on experience delivering high-quality client service across phone, email, and chat channels in fast-paced, high-volume environments. Proven ability to handle customer inquiries professionally, resolve complaints efficiently, build positive client relationships, and maintain consistent quality standards across every interaction. At Teleperformance Kenya, I managed 80+ daily customer interactions across multiple channels, consistently meeting service level agreements, maintaining 100% compliance with data protection standards, and contributing to team performance through knowledge-sharing and process improvement recommendations. Beyond customer service, I bring strong written English communication skills, exceptional attention to detail, and a disciplined work ethic developed across government, NGO, and commercial environments. I am comfortable working independently in a fully remote setup, self-managing workload and deadlines without constant supervision. I am equipped with a reliable laptop and stable internet connection, immediately available for full-time remote engagement, and genuinely committed to delivering outstanding customer experiences at every touchpoint. Whether responding to inquiries, supporting sales activities, or building long-term client relationships — I show up with professionalism, positivity, and a solutions-first mindset.

Skills & Expertise

Languages

Industries Supported

Hire Richard for: VA for Insurance, VA for Healthcare, VA for Finance, VA for SaaS, VA for Consultants