Neil M. - Rockstar Email and Chat Support Specialist

Philippines

per hour

$1,120

per month

4.7(0 reviews)

Philippines

Member since June 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed82 WPM

📶 Connection98 Mbps

✅ Success Rate100%

Meet Neil

Hire Neil

Make an offer.

Hourly Rate ($)

Hours per Week

How to Hire Neil

1
Send a message
Or request an interview
2
Request an interview
Meet in 15 minutes
3
Start with a trial
Weekly billing, cancel anytime

About Neil M.

Neil works as a dedicated rockstar email and chat support specialist with 10+ years of professional experience. Neil focuses on Stripe, Zendesk, Customer Support, Email Handling for clients worldwide. Available at $7 hourly ($1,120 monthly based on full-time hours).

↓

Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Neil's Rate

$1,120/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Rockstar Email and Chat Support Specialist

A Customer Support Specialist with over 14 years of experience in email, chat, phone, billing, sales, fraud prevention, healthcare, and customer service operations. I have extensive experience supporting customers across technology, retail, finance, telecommunications, and healthcare industries. Throughout my career, I have consistently handled high-volume customer interactions while maintaining strong customer satisfaction scores, meeting service-level agreements (SLAs), and resolving complex customer concerns. I am highly proficient in Zendesk and CRM platforms and have experience in team leadership, training, quality assurance, and process improvement.

Hourly Rate

$1,120

Monthly (Est.)

Full-Time

Availability

10+ years

Experience

Jobs Done

Skills & Expertise

Stripe Zendesk Customer Support Email Handling Live Chat Operator Team Leadership

Languages

EnglishFilipino

Industries Supported

Hire Neil for: VA for SaaS, VA for Consultants, VA for Coaches

Client Reviews

👨‍🔧

Steven Walker - 7 months ago

Manufacturing Inc

Dependable and skilled. Has become an essential part of our team.

Frequently Asked Questions about Neil M.

Can I interview Neil before hiring?

Absolutely! You can request a video interview with Neil before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Neil work in?

Neil is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Neil work full-time and weekends?

Yes, Neil is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Neil use?

Neil is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Neil start?

Neil can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Neil sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Neil to sign. This ensures your confidential business information stays protected.