Sheina P. - Saas Technical Support | Quality Analyst

Philippines

per hour

$1,120

per month

4.9(0 reviews)

Philippines

Member since September 2026

Replies within 17 hours

💻Technical Readiness

⏱️ Response TimeReplies within 17 hours

⌨️ Typing Speed56 WPM

📶 Connection84 Mbps

✅ Success Rate100%

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Hours per Week

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About Sheina P.

Sheina specializes in saas technical support | quality analyst work, backed by 5 years in the field. Sheina handles Customer Support and Technical Support, plus CRM and Project Management. Book Sheina for $7/hr - full-time monthly rate is $1,120.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Sheina's Rate

$1,120/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Saas Technical Support | Quality Analyst

Hi! I am Sheina, a dedicated professional with over 3 years of experience ensuring quality and efficiency across diverse projects, complemented by 2 years of specialized technical support for a leading SaaS product. I specialize in workflow optimization, troubleshooting, CRM management, and delivering reliable solutions that enhance productivity and customer satisfaction. I am equipped with the following skills for key responsibilities: Quality Assurance & Auditing – call, chat, and ticket reviews; performance evaluation; AI case scoring and feedback Technical Support (SaaS) – troubleshooting, product guidance, workflow optimization, and client onboarding Customer Service – inbound/outbound communication, escalation handling, and client relationship management CRM & Data Management – Salesforce, Smartsheet, lead lifecycle monitoring, and data integrity maintenance Collaboration & Project Support – cross‑functional teamwork, documentation, and process improvement Tool Proficiency – Smartsheet, Salesforce, Slack, Google Workspace, Level AI, Claude, ChatGPT Success Highlights Resolved complex SaaS technical issues, ensuring minimal disruption and high customer satisfaction Guided clients through product features and configurations, boosting adoption and retention Supported AI auditing workflows, improving model accuracy and scoring reliability Maintained CRM integrity and lead lifecycle management, contributing to renewals and retention Education Bachelor of Science in Accountancy – La Consolacion University Philippines Why Hire Me I bring a proven track record in both quality assurance and SaaS support, combining technical expertise with strong communication and problem‑solving skills. I am detail‑oriented, resourceful, and proactive, with the ability to adapt quickly to new systems and processes. Most importantly, I see myself working for the long term—committed to contributing to business growth, building lasting professional relationships, and becoming a reliable partner to any team I join. Here is my CV: [hidden][hidden]/file/d/1QdZlAUHqNhMU_pnL6wk0jMPQmqg-ck0G/view?usp=sharing

Hourly Rate

$1,120

Monthly (Est.)

Full-Time

Availability

5 years

Experience

Jobs Done

Skills & Expertise

Customer Support Technical Support CRM Project Management Social Media Moderation Quality Analyst

Languages

EnglishFilipino

Industries Supported

Hire Sheina for: VA for Sales Teams, VA for Real Estate, VA for SaaS, VA for Agencies, VA for Startups

Client Reviews

👩

Sarah Johnson - 1 week ago

ShopifyPlus Store

Sheina is the best VA I've ever worked with. Always on time, proactive, and incredibly skilled.

Frequently Asked Questions about Sheina P.

Can I interview Sheina before hiring?

Absolutely! You can request a video interview with Sheina before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Sheina work in?

Sheina is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Sheina work full-time and weekends?

Yes, Sheina is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Sheina use?

Sheina is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Sheina start?

Sheina can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Sheina sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Sheina to sign. This ensures your confidential business information stays protected.