Edwin K. - Sales Development Representative | Sales Operations| Appointment Setting | CRM & Pipeline Management

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Sales Development Representative | Sales Operations| Appointment Setting | CRM & Pipeline Management

I am a Customer Experience, Sales Development, and Sales Operations professional with nine years of progressive experience in the global call center, virtual services, and business-to-business sales industries. My career has advanced from Customer Service Representative to Sales Specialist, Lead Generation Expert, Appointment Setter, Operations Manager, and most recently, Sales Development Representative. Throughout my career, I have developed a strong understanding of the complete client lifecycle—from initial outreach and lead qualification to appointment setting, sales handoff, relationship management, and long-term client support. This end-to-end experience allows me to contribute to revenue growth while maintaining a professional, consultative, and client-focused approach. In my recent Sales Development Representative role, I supported pipeline generation through inbound and outbound prospecting, lead follow-up, needs discovery, qualification, and meeting coordination. I worked with sales technologies such as Salesforce, Salesloft, and Microsoft Excel to manage prospect information, execute outreach cadences, maintain accurate CRM records, track activity, and coordinate qualified opportunities with Account Executives. I am experienced in communicating with decision-makers, uncovering business challenges, handling objections, and creating personalized outreach through phone, email, and voicemail. My background as an Operations Manager strengthened my leadership and analytical capabilities. I have led appointment-setting teams, monitored individual and team performance, delivered coaching, improved productivity, and developed processes designed to strengthen KPIs and produce sustainable results. This experience enables me to understand both front-line sales execution and the operational systems required to support a high-performing revenue team. What sets me apart is my execution discipline. I am highly organized, metrics-driven, adaptable, and composed under pressure. I take ownership of my responsibilities, follow through consistently, and balance performance expectations with a positive client experience. I do not simply complete assigned tasks—I look for opportunities to improve workflows, strengthen collaboration, and help organizations operate more efficiently. - Core Competencies - Sales Development and Pipeline Generation - B2B Prospecting and Lead Qualification - Inbound and Outbound Lead Management - Cold Calling, Email Outreach, and Follow-Up - Appointment Setting and Sales Handoff - Salesforce, Salesloft, and CRM Management - Sales Operations and Data Accuracy - Customer Experience and Relationship Management - Team Leadership, Coaching, and Performance Management - KPI Tracking and Productivity Improvement - Microsoft Office and Advanced Web Research - Process Improvement and Cross-Functional Collaboration I am committed to contributing value from day one by supporting pipeline growth, strengthening client relationships, improving sales processes, and helping teams consistently exceed expectations in competitive global markets.

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Hire Edwin for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Agencies, VA for Startups