Jomar P. - SENIOR BPO PROFESSIONAL & CUSTOMER OPERATIONS SPECIALIST

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SENIOR BPO PROFESSIONAL & CUSTOMER OPERATIONS SPECIALIST

With 15 years on the frontlines of customer engagement and operational support, I bridge the gap between technical troubleshooting, high-stakes sales, and critical customer retention. Over a decade and a half in fast-paced BPO environments has taught me that every interaction is a pivotal moment for a business—whether converting a hesitant lead during cold outreach, resolving a complex technical bottleneck, or turning a frustrated caller into a loyal brand advocate. I do not simply close tickets or follow rigid scripts; I focus on protecting your brand reputation, defusing friction, and driving measurable, long-term client value. My background is built on supporting some of the world’s most recognizable companies across fintech, telecommunications, and technology protection—including global brands like PayPal, Venmo, Verizon, T-Mobile, AT&T, Sprint, and Asurion. Navigating these diverse ecosystems has made me exceptionally agile. I adapt effortlessly to unique brand voices, strict operational SLAs, and evolving team workflows. Proficient in core tools like Salesforce, Slack, and Google Workspace, I integrate seamlessly into existing remote or virtual operations with virtually zero learning curve. What truly sets my work apart is composure under pressure and total end-to-end ownership. When call volumes surge, technical systems falter, or escalations peak, I maintain a calm, structured approach to problem-solving. I excel at translating complex technical issues into clear, human-centered steps that clients easily understand. Whether executing cold outreach to expand your pipeline, salvaging high-risk accounts to lower churn, or managing daily communication channels, I take complete accountability for every task from initial contact to final resolution.

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Hire Jomar for: VA for SaaS, VA for E-commerce, VA for Retail, VA for B2B, VA for Real Estate