Royce B. - Senior IT Service Desk Analyst | Subject Matter Expert (SME) | ITIL v4 certified | SDA v8 certified

Philippines

$11

per hour

$1,760

per month

4.7(0 reviews)

Philippines

Member since October 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed69 WPM

📶 Connection71 Mbps

✅ Success Rate100%

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Hourly Rate ($)

Hours per Week

How to Hire Royce

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About Royce B.

Royce works as a dedicated senior it service desk analyst | subject matter expert (sme) | itil v4 certified | sda v8 certified with 10+ years of professional experience. Royce focuses on Active Directory, Microsoft Exchange, Powershell, Tableau for clients worldwide. Available at $11 hourly ($1,760 monthly based on full-time hours).

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Royce's Rate

$1,760/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Senior IT Service Desk Analyst | Subject Matter Expert (SME) | ITIL v4 certified | SDA v8 certified

IT Service Desk and Technical Support professional with 19+ years of experience supporting enterprise IT environments and end users in fast-paced corporate organizations. Experienced in technical troubleshooting, application support, incident management, access administration, Microsoft 365, Active Directory, and knowledge management. Currently serving as a Subject Matter Expert (SME) supporting critical business applications, providing advanced troubleshooting, application expertise, escalation support, and knowledge sharing. Proven ability to manage business-critical incidents, communicate effectively with users and management, and deliver accurate, secure, and timely technical support.

$11

Hourly Rate

$1,760

Monthly (Est.)

Full-Time

Availability

10+ years

Experience

Jobs Done

Skills & Expertise

Active Directory Microsoft Exchange Powershell Tableau Microsoft Office 365 Service Request Fulfillment Incident Management Incident Resolution Escalations Desk Data Analysis

Languages

EnglishFilipino

Industries Supported

Hire Royce for: VA for Small Business, VA for Startups, VA for Entrepreneurs, VA for E-commerce

Client Reviews

👩‍🦱

Nicole Brown - 2 months ago

Beauty Boutique

Absolutely amazing! Royce handles everything with such professionalism.

Frequently Asked Questions about Royce B.

Can I interview Royce before hiring?

Absolutely! You can request a video interview with Royce before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Royce work in?

Royce is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Royce work full-time and weekends?

Yes, Royce is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Royce use?

Royce is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Royce start?

Royce can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Royce sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Royce to sign. This ensures your confidential business information stays protected.