Michelle L. - Shopify Specialist, Ecommerce VA (Product Listing and Customer Support), Quality Control Specialist

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Shopify Specialist, Ecommerce VA (Product Listing and Customer Support), Quality Control Specialist

Shopify Specialist | E-commerce VA | Product Listing & Customer Support | Quality Control Specialist I am a detail-oriented Shopify Specialist and E-commerce Virtual Assistant with hands-on experience in product listing, Shopify store management, customer support, and quality control. I help e-commerce businesses keep their stores organized, accurate, and customer-focused by managing product catalogs, updating product information, optimizing titles and descriptions, organizing collections, and ensuring listings are properly formatted and presented. My experience includes handling bulk product uploads, product data management, product research, SEO-friendly product descriptions, inventory and collection organization, and troubleshooting listing or import issues. I am comfortable working with established SOPs, launch sheets, and company workflows to ensure consistency and accuracy across e-commerce operations. As a Customer Support Specialist, I have handled customer inquiries through email and live chat, order and delivery concerns, refunds, returns, replacements, and follow-ups. I focus on providing clear, professional, and empathetic communication while keeping customer concerns organized and resolved efficiently. I also have experience as a Quality Control Specialist, where attention to detail, accuracy, consistency, and adherence to guidelines are essential. I carefully review product information, listings, content, and processes to identify errors and ensure work meets required standards before completion. I am proficient in tools and platforms used in remote e-commerce operations, including Shopify, Gmail, Outlook, Richpanel, Slack, Google Workspace, AI tools such as ChatGPT and Claude, and product import tools such as POKY and Kopy. My goal is to provide reliable, accurate, and efficient support that allows e-commerce businesses to maintain high-quality stores, deliver better customer experiences, and streamline their daily operations. Core Skills: • Shopify Store Management • Product Listing & Catalog Management • Bulk Product Uploads • Product Research • SEO Product Titles & Descriptions • Customer Support & Live Chat • Email Support & Ticket Management • Refunds, Returns & Order Assistance • Quality Control & Data Accuracy • SOP & Workflow Compliance • Product Import & Troubleshooting • E-commerce Administrative Support • AI-Assisted Content Optimization • Remote Team Collaboration

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Hire Michelle for: VA for Marketing Agencies, VA for Influencers, VA for E-commerce, VA for Accounting Firms, VA for Small Business