Cindy M. - STR & Airbnb VA | Guest Communication, OTA & PMS Management

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STR & Airbnb VA | Guest Communication, OTA & PMS Management

Hi, I'm Cindy a short-term rental and hospitality VA with 3+ years of experience managing guest communication, bookings, and day-to-day property operations in fast-paced, remote roles. My background includes working as a Front Desk Receptionist at two hotel properties and as a Call Center Representative for a fully remote support company, so I'm experienced handling high guest volumes, resolving issues directly, and staying organized under pressure without needing close supervision. I specialize in turning guest inquiries into confirmed bookings and keeping reservations accurate across OTA platforms like B[hidden] and Expedia. I'm experienced with Property Management Systems including Opera and Cloudbeds, and I pick up new platforms fast — I recently learned MEWS on the job, and I'm just as comfortable jumping into Airbnb, VRBO, Lodgify, Guesty, or Hostaway. Here's what I bring to your property or portfolio: - Front desk and reservations experience managing bookings, rates, and availability through hotel PMS systems - Call center background handling inbound cases independently from intake through to resolution - Guest messaging across phone, email, and live chat including managing a 50+ email daily inbox with same-day response times - OTA calendar and listing management, with close attention to rates and availability to protect occupancy - Coordinating with housekeeping and maintenance so turnovers and guest requests stay on schedule - Handling guest payments, billing questions, and outstanding balance follow-up - Resolving guest complaints directly and professionally, escalating only when truly necessary - Working a fully remote, self-managed schedule aligned to UK and Australian (AEST) hours I hold a Bachelor's degree in Hospitality Administration/Management and take pride in being reliable, detail-oriented, and easy to communicate with. If you need someone who can own your guest experience and keep your calendar running smoothly, I'd love to help.

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Hire Cindy for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare