Jedd A. - Technical Support Representative

Philippines

$6.60

per hour

$1,056

per month

4.8(0 reviews)

Philippines

Member since August 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed49 WPM

📶 Connection78 Mbps

✅ Success Rate98%

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Hourly Rate ($)

Hours per Week

How to Hire Jedd

1
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2
Request an interview
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3
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Weekly billing, cancel anytime

About Jedd A.

With 5 years of hands-on experience, Jedd brings proven expertise as a technical support representative. Core competencies include Customer Service, Customer Support, Data Entry, Technical Support. Rates: $6.6/hour or $1,056/month for dedicated support.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Jedd's Rate

$1,056/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Technical Support Representative

I have a diverse background in technical support, customer service, travel operations, and technical operations. My BPO experience includes Tier 1 and Tier 2 technical support, where I handled software, antivirus, telecommunications, connectivity, device, and account-related concerns. I also have experience as an SME in a travel account supporting Expedia and hotel reservations, where I handled complex cases, escalations, booking changes, cancellations, refunds, and assisted other agents with difficult concerns. Aside from BPO, I have technical operations experience in New Zealand, where I worked with automated optical sorting equipment, quality monitoring, troubleshooting, reporting, documentation, and process improvement. What I can offer clients is a combination of technical knowledge and strong customer service. I'm someone who can troubleshoot problems, communicate clearly, adapt to different systems, and take ownership of customer concerns. I also understand the importance of metrics, quality, compliance, and customer satisfaction.

$6.60

Hourly Rate

$1,056

Monthly (Est.)

Full-Time

Availability

5 years

Experience

Jobs Done

Skills & Expertise

Customer Service Customer Support Data Entry Technical Support General Virtual Assistant

Languages

EnglishFilipino

Industries Supported

Hire Jedd for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare

Client Reviews

👩‍🦳

Laura Martinez - 3 months ago

Travel Agency

Working with Jedd has been a game-changer for our business.

Frequently Asked Questions about Jedd A.

Can I interview Jedd before hiring?

Absolutely! You can request a video interview with Jedd before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Jedd work in?

Jedd is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Jedd work full-time and weekends?

Yes, Jedd is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Jedd use?

Jedd is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Jedd start?

Jedd can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Jedd sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Jedd to sign. This ensures your confidential business information stays protected.