Benedict M. – TECHNICAL SUPPORT SPECIALIST -L2 / CUSTOMER CARE SPECIALIST- SME

Q: Can I interview Benedict before hiring?

Absolutely! You can request a video interview with Benedict before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

Q: What time zone does Benedict work in?

Benedict is based in Philippines and can adjust their schedule to overlap with your business hours.

Q: Can Benedict work full-time and weekends?

Yes, Benedict is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview.

Q: What tools does Benedict use?

Benedict is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more.

Q: What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee.

Q: How fast can Benedict start?

Benedict can typically start within 24-48 hours after you finalize the contract.

Q: Does Benedict sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Benedict to sign.

Philippines

$11

per hour

$1,760

per month

5.0(0 reviews)

Philippines

Last active: recently

💻Technical Readiness

⌨️ Typing Speed42 WPM

📶 Connection66 Mbps

⏱️ Response Time< 1 hour

✅ Success Rate100%

Meet Benedict

Hire Benedict

Make an offer.

Hourly Rate ($)

Hours per Week

How to Hire Benedict

1
Send a message
Or request an interview
2
Request an interview
Meet in 15 minutes
3
Start with a trial
Weekly billing, cancel anytime

About Benedict M.

Looking for a reliable technical support specialist -l2 / customer care specialist- sme? Benedict has spent 10+ years mastering this role. Day-to-day tasks span Zendesk, Customer Support, Technical Support, Virtual Assistant. Start at $11 per hour, or $1,760 monthly for 40 hours/week.

↓

Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Benedict's Rate

🎉You save $3,680/month = $44,160/year

Profile Summary

TECHNICAL SUPPORT SPECIALIST -L2 / CUSTOMER CARE SPECIALIST- SME

I have ten years of expertise in application administration and support, making me a skilled and experienced technical and customer care specialist. Strong analytical, problem-solving, creative, and communication skills. I have an attention to detail and am a team player. My primary areas of expertise are in remote troubleshooting, service desk, customer service, and technical support, with proficiency in both Windows and Mac OS. In my last campaign, I was a technical specialist for product services and support, where we used a remote session solution tool to quickly solve client issues. Additionally, I worked for one of the largest telcos in the UK as a network engineer for broadband for cable and wireless connectivity. Prior to this, I was a sales associate who handled front-end coding, data input, upselling and cross-selling, and answering questions from customers about the product by explaining its features and requirements for the systems.

$11

Hourly Rate

$1,760

Monthly (Est.)

Full-Time

Availability

10+ years

Experience

Jobs Done

Skills & Expertise

Zendesk Customer Support Technical Support Virtual Assistant Analytics Sales Email Marketing Live Chat Operator Chat Support Email Technical Support

Languages

EnglishFilipino

Industries Supported

Hire Benedict for: VA for B2B, VA for SaaS, VA for Real Estate, VA for Consultants, VA for Coaches

Client Reviews

💻

Justin Turner• 11 months ago

Software Dev Co

Quick learner and adapts to new tools fast. Highly recommended!

Portfolio

Frequently Asked Questions about Benedict M.

Can I interview Benedict before hiring?

Absolutely! You can request a video interview with Benedict before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Benedict work in?

Benedict is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Benedict work full-time and weekends?

Yes, Benedict is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Benedict use?

Benedict is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Benedict start?

Benedict can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Benedict sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Benedict to sign. This ensures your confidential business information stays protected.