Janel A. - Virtual Admin/Systems Analyst/Customer Support

Philippines

$2.50

per hour

$400

per month

3.8(0 reviews)

Philippines

Member since March 2022

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed41 WPM

📶 Connection91 Mbps

✅ Success Rate99%

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About Janel A.

Looking for a reliable virtual admin/systems analyst/customer support? Janel has spent 2+ years mastering this role. Day-to-day tasks span Customer Support, Email Handling, Customer Experience, Microsoft Excel. Start at $2.5 per hour, or $400 monthly for 40 hours/week.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Janel's Rate

$400/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Virtual Admin/Systems Analyst/Customer Support

Experienced Business Systems Analyst in an ICT Company -Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats. -Coordinate, prepare, and manage project documents and deliverables for Project Manager -Responsible in maintaining the systems used by the company such as SAP B1 and Salesforce and act as L1 support by troubleshooting and providing solutions to the issues raised by the internal customers. -Acted as a Master data Controller of SAP B1 by maintaining the cleanliness and integrity of data on the system. -Take part in all IT related project implementation (SAP B1 implementation, CRM transformation, Document Digitization) -Participates in UATs along with the internal Customers and third party Vendors With experience in Supporting SAP HR Module in a BPO Company -Analyze and resolves medium complexity problems related to the functional problem of SAP HR within SLA -Support the clients on the functioning of the application • Performs integrated testing -Participates in the parameterization of tables in SAP following the technical specifications established, detecting and resolving errors -Works on multiple account/clients simultaneously -Supports and handles change requests implementation. -Experienced in handling requests/issues through ticketing tool, SNOW, based on the given requirements of the client. -Direct communication with different clients from different international companies. -Handle HR related issues of companies with industries like pharmaceutical, oil company, bank, semiconductor, health and nutrition. -Ensures proper implementation of the solution in different environment (Development, Test and Production) With experience in Customer Support for more than 2 years. I supported both internal/external customers remotely as I have experienced working from home for more than 2 years. Detail oriented and can work with multiple task with minimal supervision. I am flexible and eager to learn new skills and improve my current areas of expertise. I am open to changes and can adapt to new environment easily. With knowledge in social media platforms and creating advertisements.

$2.50

Hourly Rate

$400

Monthly (Est.)

Part-Time

Availability

5 years

Experience

Jobs Done

Skills & Expertise

Customer Support Email Handling Customer Experience Microsoft Excel Administrative Support Project Planning

Languages

EnglishFilipino

Industries Supported

Hire Janel for: VA for SaaS, VA for Consultants, VA for Coaches, VA for Law Firms, VA for Healthcare

Client Reviews

👨‍⚕️

Daniel Harris - 5 months ago

Finance Solutions

Accurate, timely, and professional. Everything you want in a VA.

Portfolio

Frequently Asked Questions about Janel A.

Can I interview Janel before hiring?

Absolutely! You can request a video interview with Janel before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Janel work in?

Janel is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Janel work full-time and weekends?

Yes, Janel is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Janel use?

Janel is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Janel start?

Janel can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Janel sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Janel to sign. This ensures your confidential business information stays protected.