Helen U. - Virtual Assistant | Administrative Support & Operations Assistant

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Virtual Assistant | Administrative Support & Operations Assistant

Virtual Assistant & Operations Assistant who helps businesses stay organized, support cliemt commucination, and keep day-to-day tasks moving without being chased, while you focus on growth. From providing administrative support and responding to customers to keeping projects organized, documenting business processes, organizing records, coordinating tasks, and maintaining CRM databases, I take ownership and ensure tasks don’t fall through the cracks. HERE’S HOW I CAN SUPPORT YOU AS A VIRTUAL ASSISTANT ◆ Customer Support & Communication Respond to customer inquiries, manage email correspondence, provide updates, handle follow-ups, and deliver professional customer service across customer touchpoints. ◆ General Administrative Support Assist with data entry, document preparation, online research, digital file organization, record keeping, scheduling, and other day-to-day administrative tasks. ◆ Email & Inbox Management Organize inboxes, prioritize messages, draft responses, track outstanding conversations, and ensure important communications receive timely attention. ◆ CRM & Data Management Update customer records, maintain accurate databases, track inquiries, organize contact information, and keep business records current using tools such as HubSpot, Pipedrive, and Airtable. ◆ Task & Project Coordination Track tasks, deadlines, and follow-ups, organize project information, and coordinate updates using tools such as ClickUp, Asana, Trello, and M[hidden]. ◆ Operations & Process Support Maintain operational trackers, document recurring tasks, create SOPs and checklists, and support workflow automation using tools such as Zapier and Make to help improve everyday workflows and ensure work gets done consistently. RESULTS I’VE DELIVERED ◆ Reclaimed 15–20 hours weekly through administrative tasks, follow-ups, and workflow coordination. ◆ Managed 5,000+ emails while achieving Inbox Zero and keeping communications organized. ◆ Created SOPs and process documentation to make recurring work easier to follow. ◆ Built organized systems to centralize tasks, information, and processes. TOOLS & PLATFORMS Google Workspace, Microsoft 365, Slack, Zoom, ClickUp, Asana, Trello, M[hidden], Notion, Airtable, HubSpot, Pipedrive, GoHighLevel, Zapier, Make, ChatGPT, and Claude. I adapt quickly to new tools and can work within your existing systems and processes. WHAT YOU CAN EXPECT ◆ Clear and professional communication. ◆ Reliable task execution and follow-through. ◆ Attention to detail and accurate record keeping. ◆ A proactive approach to solving everyday problems. ◆ The ability to work independently while collaborating effectively with your team. If you need a dependable Virtual Assistant who can support your customers, handle administrative responsibilities, and help keep your business organized, let’s talk. Send me a message to discuss how I can support your team.

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Hire Helen for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare