Ann K. - Virtual Assistant | Business Operations, CRM & Sales Support | Administrative & Project Coordination

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Virtual Assistant | Business Operations, CRM & Sales Support | Administrative & Project Coordination

I’m Ann, a Virtual Assistant with 4 years of hands-on experience supporting businesses across administrative operations, customer service, real estate, property management, sales support, lead generation, cold calling, CRM management, research, project coordination, and day-to-day business operations. With a BSc in Computer Science and an ALX Virtual Assistant qualification, I combine technical ability with practical business experience to help clients stay organized, maintain accurate information, communicate effectively, and keep important work moving. I don’t approach Virtual Assistance as simply completing a checklist of tasks. I take ownership of the work I’m responsible for. I identify what needs to happen, prioritize the next action, follow up when necessary, keep records updated, and make sure tasks move toward completion. My goal is to become a dependable extension of the business someone who reduces the client's workload rather than creating more work for them. What I Can Support Administrative & Executive Support Calendar and email management, scheduling, meeting coordination, travel planning, document management, data entry, internet research, reports, spreadsheets, expense tracking, transcription, social media management, customer service, and general administrative support. CRM & Sales Operations Lead management, CRM updates, pipeline tracking, lead qualification, customer records, follow-up management, appointment setting, sales support, data cleanup, and maintaining accurate and actionable customer information. Sales & Lead Generation Outbound and inbound calls, cold calling, lead research, customer inquiries, lead qualification, follow-ups, appointment setting, quotations, customer communication, and prospect management. I have supported a US-based foreclosure company with lead generation, skip tracing, prospect research, and customer outreach. Real Estate & Property Management I have hands-on experience supporting real estate operations involving property research, skip tracing, ownership research, lead identification, outreach, follow-ups, and lead tracking. I also have practical property management experience involving tenant communication, vendor coordination, maintenance requests, property-related follow-ups, scheduling, documentation, and day-to-day administrative support. I’m comfortable communicating with tenants and vendors, coordinating service requests, tracking outstanding issues, and keeping property information organized. I understand the importance of responding promptly, keeping all parties informed, and making sure operational tasks move from request to resolution. Customer Service & Communication Professional communication with clients, prospects, property owners, tenants, guests, vendors, and business contacts through phone, email, SMS, and other communication channels. I focus on clear communication, timely responses, accurate information, and consistent follow-through. Project & Task Coordination Breaking projects into actionable tasks, tracking deadlines and milestones, coordinating stakeholders, following up on deliverables, maintaining documentation, and providing progress updates. I’m comfortable adapting to different workflows and project-management approaches. Research & Data Management Online research, public-record research, property research, lead-list building, data verification, spreadsheet management, information gathering, data organization, and maintaining accurate records across multiple sources. Workflow & Process Support Process documentation, SOP support, workflow organization, data management, and basic automation. I have hands-on experience creating and testing Zapier workflows connecting Google Forms, Google Sheets, and Gmail to streamline lead capture, notifications, and information management. Tools & Platforms Microsoft Office: Word, Excel, PowerPoint, Outlook Google Workspace: Gmail, Docs, Sheets, Meet, Slides, Forms, Drive, Calendar CRM & Sales: Zoho CRM, GoHighLevel, HubSpot, Salesforce, Pipedrive Project Management: Trello, Asana, ClickUp, M[hidden], Notion Communication: Slack, Microsoft Teams, Zoom, Google Meet, Loom Property Management & Hospitality: AppFolio, Buildium, Rent Manager, TenantCloud, Hospitable, Hostex, OwnerRez, PriceLabs, Breezeway, DoorLoop, Guesty Real Estate Research: PropStream, PeopleFinders, BeenVerified, Intelius, county and public-record systems Finance: QuickBooks Automation: Zapier Design & Documentation: Canva, DocuSign The Value I Bring Hiring a Virtual Assistant should do more than give you another person to assign tasks to. It should give you back time, organization, visibility, and peace of mind. That is the value I aim to provide. I help businesses reduce administrative workload, keep CRM and customer information organized, maintain consistent follow-up, prevent important tasks from being overlooked, and keep daily operations moving. I’m proactive about identifying what needs attention rather than waiting to be told every next step. I’m comfortable managing multiple priorities, learning unfamiliar systems, working independently, and adapting to different industries and business processes. My combination of technical education, administrative experience, sales and lead-generation skills, CRM knowledge, real estate and property-management experience, customer communication, research, and problem-solving ability allows me to support different areas of a business while understanding how those areas connect. Most importantly, I understand that my work should create a measurable benefit for the client: less time spent on routine administration, better-organized information, faster follow-up, smoother workflows, and more time for the business owner to focus on growth. If you’re looking for a Virtual Assistant who can learn your systems quickly, take ownership of processes, communicate professionally, stay ahead of follow-ups, and become a dependable extension of your team, I’m ready to contribute.

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Hire Ann for: VA for Marketing Agencies, VA for Influencers, VA for E-commerce, VA for SaaS, VA for Retail