Ana M. - Virtual Assistant | Call Center Quality & Performance Specialist

Philippines

$8.60

per hour

$1,376

per month

4.8(0 reviews)

Philippines

Member since October 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed78 WPM

📶 Connection69 Mbps

✅ Success Rate98%

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Hourly Rate ($)

Hours per Week

How to Hire Ana

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2
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About Ana M.

With 10+ years of hands-on experience, Ana brings proven expertise as a virtual assistant | call center quality & performance specialist. Core competencies include Customer Service, Customer Support, Customer Experience, Cold Calling. Rates: $8.6/hour or $1,376/month for dedicated support.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Ana's Rate

$1,376/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Virtual Assistant | Call Center Quality & Performance Specialist

With over 18 years of experience spanning quality assurance, call center operations, and customer success, I specialize in helping businesses elevate their service standards and streamline customer interactions. Throughout my career—including nearly a decade as a Quality Assurance Analyst at Flatworld Solutions—I have focused on driving continuous improvement, conducting thorough performance audits, and coaching teams to exceed operational benchmarks.What I offer to clients: Rigorous Quality Control: Comprehensive call and interaction audits to ensure strict compliance with brand guidelines and quality metrics. Actionable Coaching & Feedback: Targeted agent development that transforms performance data into measurable service improvements. Deep Operational Expertise: A strong background in inbound/outbound customer support, telesales, and process optimization built across top-tier BPO environments.

$8.60

Hourly Rate

$1,376

Monthly (Est.)

Full-Time

Availability

10+ years

Experience

Jobs Done

Skills & Expertise

Customer Service Customer Support Customer Experience Cold Calling Appointment Setting Quality Analyst

Languages

EnglishFilipino

Industries Supported

Hire Ana for: VA for SaaS, VA for E-commerce, VA for Retail

Client Reviews

🧔

Christopher Davis - 3 months ago

SaaS Startup

Top-tier virtual assistant. Reliable, smart, and takes initiative.

Frequently Asked Questions about Ana M.

Can I interview Ana before hiring?

Absolutely! You can request a video interview with Ana before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Ana work in?

Ana is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Ana work full-time and weekends?

Yes, Ana is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Ana use?

Ana is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Ana start?

Ana can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Ana sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Ana to sign. This ensures your confidential business information stays protected.