Malika L. - Virtual Assistant| Customer Experience |

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Virtual Assistant| Customer Experience |

Hi, I’m Malaika Linda , a results-driven Virtual Assistant with expertise in customer service, sales, lead generation, finance, and marketing. I’ve worked across industries like banking, e-commerce, healthcare, education, and aesthetics, helping businesses optimize workflows, increase revenue, and boost customer retention. I specialize in: ✅ Customer Support & Success – Multi-channel support, CRM management, and retention strategies. ✅ Sales & Lead Generation – Cold outreach, appointment setting, and high-converting sales funnels. ✅ Finance & Administration – Billing, invoicing, reconciliations, and bookkeeping. ✅ Marketing & Social Media – Content scheduling, email/SMS marketing, and engagement strategies. Whether you need a customer success expert, a sales strategist, or a finance-savvy VA, I’m here to help your business grow efficiently! 🚀 📌 What I Bring to the Table: 🔹 Customer Success & Support ✔ Multi-channel support (Phone, Email, Live Chat, Social Media). ✔ CRM management (HubSpot, Salesforce, Zoho, GoHighLevel). ✔ Customer retention strategies to boost satisfaction and loyalty. ✔ Handling support tickets, refunds, disputes, and escalations. 🔹 Sales & Lead Generation ✔ Cold outreach (calls, emails, LinkedIn DMs) to book high-value appointments. ✔ Nurturing leads via LinkedIn, Facebook, and Instagram. ✔ Sales funnel optimization and lead conversion strategies. 🔹 Digital Marketing & E-commerce Support ✔ Social media management & content scheduling (Canva, Later, Buffer). ✔ Email & SMS marketing (Klaviyo, Mailchimp). ✔ E-commerce operations – Order management, inventory tracking, and dispute resolution (Shopify, Printify). 🔹 Finance & Bookkeeping ✔ Invoicing, reconciliations, financial reporting (QuickBooks, Xero, Flexcube). ✔ Accounts Payable/Receivable & payroll processing. ✔ Budgeting & financial analysis. 🔹 Project & Admin Support ✔ Calendar & Email Management (Gmail, Outlook). ✔ Research, Data Entry & Report Preparation. ✔ Task & Timeline Management (Asana, Trello, ClickUp, M[hidden]). ✔ SOP Documentation & Team Coordination. 🛠 Tools & Platforms I Use 🔹 CRM & Customer Support – HubSpot | Salesforce | Zoho | Zendesk | GoHighLevel | Intercom | Tawk.to 🔹 Finance & Admin – QuickBooks | Xero | Flexcube | Excel | Google Workspace 🔹 Marketing & E-commerce – Canva | Klaviyo | Shopify | Printify | Later | Mailchimp 🔹 Project & Collaboration – Asana | Trello | ClickUp | M[hidden] | Notion | Slack 🔹 Communication – Zoom | Microsoft Teams | ConnectTeams | Google Workspace 💼 Work Experience: 🔹 Sales, Finance & Admin Assistant | Fraser’s Mathematics Solutions (USA) | 2024 – 2025 📌 Managed CRM, processed invoices, and assisted in sales outreach. 🔹 Customer Service & Virtual Assistant | Pretty Perfect You Aesthetics Clinic (USA) | 2024 📌 Client scheduling, lead generation & marketing support. 🔹 Admin & Finance Lead | Rind Pharma (UK) | 2021 – Present 📌 Overseeing finance, administration & executive support. 🔹 Various Roles | I&M Bank Uganda | 2014 – 2021 📌 Branch Operations Manager – Led banking operations & team performance. 📌 Customer Service Officer – Handled client services & inquiries. 📌 Procurement & Admin Officer – Managed vendor contracts & procurement. 🎓 Education & Certifications: 🎓 Bachelor’s in Business Administration (Accounting) | Kampala University, Uganda 📜 Virtual Assistance Program & AI Fundamentals | ALX Africa | 2025. 📜 Work flow Specialist| Asana Academy Mar 2025 💡 Let’s Connect & Work Together!

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Hire Malika for: VA for Marketing Agencies, VA for Influencers, VA for E-commerce, VA for Insurance, VA for Healthcare