Enrique A. - Virtual Assistant | Customer Service Representative | Procurement specialist | Data Entry

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Virtual Assistant | Customer Service Representative | Procurement specialist | Data Entry

Product Owner I participated in the development and implementation of FinTech projects, overseeing the performance of digital financial services channels and conducting functional tests to ensure their proper operation. Additionally, I trained and supported users on the CRM and digital tools, and conducted field visits to guarantee the correct operation of services in Super Express stores. Virtual Assistant As a Virtual Assistant, I was responsible for updating accounts receivable (A/R), creating purchase orders (POs), processing vendor payments (accounts payable, A/P), and handling customer orders and inquiries. Virtual Assistant As a virtual assistant, working for a restaurant located in Texas, United States, my main responsibility was to navigate the Ubersuggest platform to determine the search volume of keywords related to the food offered by the restaurant. I also analyzed search behavior, metrics, and consumer patterns. Additionally, I used Microsoft Excel to conduct a price and menu comparison with competitors in the area. Finally, I performed a SWOT analysis for the company using Excel as well. Customer Service Representative In my customer service role, my main responsibility was to support clients such as managers, supervisors, and waiters on the Toast platform. I had to review account statements, confirm charges, verify balances on prepaid cards, process credit card reversal s, and close the Toast platform. Additionally, I would send emails to restaurant managers if they required support with the information. Finally, I used Slack to communicate within the company and stay updated on platform changes. Procurement Specialist As a Procurement Specialist, I had to find the best price for the product our client needed. I would navigate through the websites of multiple suppliers like Ferguson, B&H, Zerbee, Amazon, Home Depot, Office Depot, and Staples. My task was to prepare and s end the quote as quickly as possible and without mistakes. For this, we used a company-specific CRM where we entered the products, and it would generate the quote. Finally, we used Slack for meetings. Data Entry Specialist As a Data Entry Specialist, I had to search on LinkedIn for a list of companies and identify the people working for them in order to collect their names, addresses, job titles, phone numbers, and emails. I would enter each piece of data into Salesforce. Small and Medium Business Executive My main role as a Small and Medium Business Executive was to sell loans to companies ranging from ten thousand to 2.5 million dollars. In addition to this, I had to perform a financial analysis of their financial statements. I would enter their accounts into Microsoft Excel and QuickBooks, and based on that, I would conduct vertical and horizontal analysis and calculate financial ratios. Based on this analysis, I would decide whether the client was eligible for the loan or not.

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Hire Enrique for: VA for Agencies, VA for Startups, VA for E-commerce, VA for B2B, VA for SaaS