Ogechukwu M. - Virtual Assistant | Customer Service Representative

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Virtual Assistant | Customer Service Representative

I am a medical laboratory scientist and public health professional with experience in customer service, training coordination, administrative support, data management, community engagement, and field operations. Over the years, I have worked with different groups of people, including customers, participants, healthcare workers, community members, and team members, which has helped me develop strong communication and interpersonal skills. I currently work as a Training Coordinator with Jobberman, where I coordinate recurring training sessions for large groups of participants. My responsibilities include communicating with participants and facilitators, coordinating schedules, preparing and sharing training materials, managing attendance records, responding to questions, and following up on tasks to make sure activities are completed properly. This role has strengthened my ability to manage multiple priorities, work with deadlines, stay organized, and communicate clearly with different people. I also have previous customer service experience, where I handled customer inquiries through WhatsApp, phone calls, email, Instagram, and Facebook. I assisted customers with orders, payments, product information, complaints, returns, refunds, and other concerns. These experiences taught me the importance of listening carefully, being patient, understanding the actual problem, and communicating solutions in a respectful and simple way. I am comfortable using digital tools including Google Workspace, Microsoft Excel, Zoom, WhatsApp, Notion, Google Forms, KoboToolbox, Canva, and other online platforms. I am also a fast learner and can adapt to new tools and processes when required. I am currently seeking a remote opportunity in Virtual Assistance, Customer Service, or Administrative Support where I can use my communication, organization, problem-solving, and follow-up skills to support customers, teams, and day-to-day operations. I take my responsibilities seriously, pay attention to details, and make an effort to complete tasks properly and on time.

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Hire Ogechukwu for: VA for Marketing Agencies, VA for Influencers, VA for E-commerce, VA for Law Firms, VA for Healthcare