Shalom O. - Virtual Assistant | Customer Service Representative

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Virtual Assistant | Customer Service Representative

I'm Shalom, a virtual assistant with a background in sales, client relationships, and operations. I've spent my career on the front line with customers and the back end of running a business, so I understand both what your clients need and what it takes to keep things organised behind the scenes. I started in fintech at Interswitch, handling a high volume of client calls, chats, and support tickets in Zendesk and Google Sheets CRM. That taught me to stay calm under pressure, get to the root of an issue quickly, and follow through until it's resolved. From there I moved into leadership as a Sales Team Lead, where I supervised a multi-disciplinary team across property, building supplies, and technology services. I helped grow revenue by 25%, cut supply chain costs by 15%, and improve team retention by 10%. Most recently, I've run my own business, managing client sourcing, pricing, negotiations, and service delivery end to end. I also hold an M.Sc. in Finance and a B.Sc. in Economics, and I'm comfortable with data, reporting, and spreadsheets, so I can keep your records tidy and your numbers accurate. How I can help you: Client communication: replying to emails and messages, following up on leads, and handling customer inquiries professionally Customer support: managing tickets, chat, and phone queries with clear, friendly service Scheduling and admin: calendar management, appointment coordination, and day-to-day organisation CRM and data upkeep: keeping contact lists, records, and reports accurate and up to date Research and reporting: gathering and organising information to support your decisions What sets me apart: I don't just complete tasks, I take ownership of them. I'm a fast learner, an clear communicator, and I treat your clients and your reputation as if they were my own. You can expect prompt replies, honest updates, and work you don't have to double-check. Let's talk about what you need off your plate.

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Hire Shalom for: VA for Insurance, VA for Healthcare, VA for Finance, VA for Agencies, VA for Startups