Donna D. - Virtual Assistant | Customer Service Support | Administrative Support

Q: Can I interview Donna before hiring?

Absolutely! You can request a video interview with Donna before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

Q: What time zone does Donna work in?

Donna is based in Philippines and can adjust their schedule to overlap with your business hours.

Q: Can Donna work full-time and weekends?

Yes, Donna is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview.

Q: What tools does Donna use?

Donna is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more.

Q: What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee.

Q: How fast can Donna start?

Donna can typically start within 24-48 hours after you finalize the contract.

Q: Does Donna sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Donna to sign.

Philippines

$6.60

per hour

$1,056

per month

4.8(0 reviews)

Philippines

Last active: recently

💻Technical Readiness

⌨️ Typing Speed72 WPM

📶 Connection37 Mbps

⏱️ Response Time< 1 hour

✅ Success Rate99%

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Hourly Rate ($)

Hours per Week

How to Hire Donna

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About Donna D.

Donna specializes in | customer service support | administrative support work, backed by 10+ years in the field. Donna handles Customer Service and Customer Support, plus Data Entry and Email Handling. Book Donna for $6.6/hr - full-time monthly rate is $1,056.

↓

Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Donna's Rate

6.60

🎉You save $3,680/month = $44,160/year

Profile Summary

Virtual Assistant | Customer Service Support | Administrative Support

Businesses often struggle with missed follow-ups, disorganized workflows, slow response times, unresolved customer concerns, and inconsistent lead management that impact operations and client satisfaction. With 15+ years of experience in virtual assistance, administrative operations, customer service, credit bureau dispute investigations, and outbound outreach, I help businesses stay organized, responsive, and operationally efficient in fast-paced remote environments. I have handled 1,600+ monthly customer interactions with a sustained 90% NPS, cleared and maintained a 3,000+ shared inbox at zero backlog, conducted compliant credit dispute investigations, and supported client onboarding and lead generation efforts through multi-channel outreach. My background includes calendar management, workflow coordination, CRM tracking, customer support, documentation management, and relationship-building that improve turnaround times and prevent operational bottlenecks. I bring a proactive, detail-oriented approach focused on improving communication, streamlining processes, and helping businesses maintain reliable client support and administrative systems.

$6.60

Hourly Rate

$1,056

Monthly (Est.)

Full-Time

Availability

10+ years

Experience

Jobs Done

Skills & Expertise

Customer Service Customer Support Data Entry Email Handling Time Management Project Scheduling Administrative Support Lead Generation Office Administration

Languages

EnglishFilipino

Industries Supported

Hire Donna for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare

Client Reviews

💚

Rebecca Scott - 8 months ago

Non-Profit Org

Passionate and dedicated. Donna truly cares about our mission.

Frequently Asked Questions about Donna D.

Can I interview Donna before hiring?

Absolutely! You can request a video interview with Donna before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Donna work in?

Donna is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Donna work full-time and weekends?

Yes, Donna is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Donna use?

Donna is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Donna start?

Donna can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Donna sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Donna to sign. This ensures your confidential business information stays protected.