Aeris R. - Virtual Assistant | Customer Service

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Virtual Assistant | Customer Service

As an experienced professional with a background spanning high-stakes financial risk analysis, corporate training administration, multi-channel technical support, and frontline customer service, I bring a unique blend of analytical rigor, administrative efficiency, and proactive problem-solving to General Virtual Assistant (VA) and Personal Assistant (PA) roles. My career, highlighted by my recent role as a Senior Fraud Analyst at HSBC, has trained me to operate with total discretion, meticulous attention to detail, and a sharp focus on protecting institutional and client assets. Whether managing confidential schedules, organizing complex workflows, or communicating across diverse teams, I prioritize accuracy, systemization, and seamless execution. My administrative background is backed by hands-on experience in calendar management, logistics coordination, and performance tracking. As a Learning Associate at Alorica, I managed updated training calendars, coordinated client-facing program logistics, and facilitated seamless cross-team operations among leadership, trainers, and external stakeholders. Coupled with my previous technical support experience, I troubleshoot software, hardware, and account access issues independently, eliminating technical friction for busy executives and clients. Beyond handling day-to-day administrative operations, I bring strong interpersonal and communication skills in both English and Tagalog. I excel at managing inbox clearing, handling client inquiries via phone, email, and chat, maintaining detailed documentation, and executing step-by-step solutions under high pressure. My foundational background in service delivery ensures that every task, from calendar management to executive briefing support, is handled with extreme care, clear communication, and operational excellence. As your Virtual or Personal Assistant, I am prepared to alleviate your administrative burden, optimize your daily operations, and allow you to focus entirely on core business growth.

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Hire Aeris for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare