Keith A. - Virtual Assistant | Customer Support | Data Entry | CRM Management

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Virtual Assistant | Customer Support | Data Entry | CRM Management

I am a reliable Virtual Assistant and Customer Service Representative with 16 months of experience providing customer support, administrative assistance, CRM management, and data entry. My background includes handling customer inquiries through phone, email, and outbound communication while maintaining a high level of professionalism and accuracy. I have experience resolving billing concerns, conducting account research, coordinating with vendors, updating customer records, and documenting interactions using Salesforce CRM. In my previous role, I worked closely with restaurant vendors and business owners to assist with billing concerns, account updates, technical issues, and operational support. I also promoted marketing campaigns and platform promotions to help increase vendor visibility. Prior to that, I worked as a Rider Dispatch Agent, where I coordinated with riders and customers, confirmed deliveries, and ensured orders were completed efficiently while following standard operating procedures. I am proficient in Google Workspace, Microsoft 365, Salesforce CRM, ChatGPT, Gemini, Trello, Notion, Canva, and other productivity tools. I learn new software quickly and enjoy improving workflows while keeping records organized and accurate. I am comfortable performing online research, managing spreadsheets, handling email communication, maintaining databases, and supporting daily business operations. I take pride in being detail-oriented, organized, dependable, and able to work independently with minimal supervision. I communicate clearly, follow instructions carefully, meet deadlines consistently, and adapt well to new processes and changing priorities. I am comfortable working with clients and teams across US, UK, and Australian time zones. I am currently looking for a long-term remote opportunity where I can contribute my customer service, administrative, and organizational skills while continuing to learn, grow professionally, and become a valuable member of a supportive team. My goal is to provide reliable support that helps businesses stay organized, improve customer satisfaction, and operate more efficiently.

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Hire Keith for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare