Douglas - Virtual Assistant | Customer Support Specialist | Email & Chat Management

Brazil

per hour

$1,120

per month

4.5(0 reviews)

Brazil

Member since October 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed69 WPM

📶 Connection49 Mbps

✅ Success Rate97%

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Hourly Rate ($)

Hours per Week

How to Hire Douglas

1
Send a message
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2
Request an interview
Meet in 15 minutes
3
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Weekly billing, cancel anytime

About Douglas

Douglas specializes in | customer support specialist | email & chat management work, backed by 3 years in the field. Douglas handles Social Media Management and Zendesk, plus Customer Service and Customer Support. Book Douglas for $7/hr - full-time monthly rate is $1,120.

↓

Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Douglas's Rate

$1,120/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Virtual Assistant | Customer Support Specialist | Email & Chat Management

Result-driven Virtual Assistant and Customer Support Specialist dedicated to providing exceptional service and building strong client relationships. Fluent in Portuguese (native) and highly functional in English, enabling seamless communication in multicultural environments. I excel at managing customer inquiries, resolving issues efficiently, and ensuring a high level of satisfaction across multiple channels, including email, live chat, and social media platforms. Core Skills & Expertise: • Customer Service & Support (Email, Chat, Tickets) • Ticket Management Systems (Zendesk, Freshdesk, or similar CRM tools) • Virtual Assistance & Administrative Support • Calendar, Email & Schedule Management • Social Media Customer Care & Interaction • Active Listening & Problem-Solving I am proactive, highly organized, and adaptive to new software and workflows. I look forward to helping your business streamline its operations and deliver top-notch support to your global or Portuguese-speaking clients.

Hourly Rate

$1,120

Monthly (Est.)

Full-Time

Availability

3 years

Experience

Jobs Done

Skills & Expertise

Social Media Management Zendesk Customer Service Customer Support Data Entry Virtual Assistant Live Chat Operator Administrative Support Chat Support

Languages

EnglishFilipino

Industries Supported

Hire Douglas for: VA for Marketing Agencies, VA for Influencers, VA for E-commerce, VA for SaaS, VA for Retail

Client Reviews

👩‍🔬

Stephanie Clark - 4 months ago

Health & Wellness

Douglas is thorough, detail-oriented, and incredibly responsive.

Frequently Asked Questions about Douglas

Can I interview Douglas before hiring?

Absolutely! You can request a video interview with Douglas before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Douglas work in?

Douglas is based in Brazil and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Douglas work full-time and weekends?

Yes, Douglas is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Douglas use?

Douglas is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Douglas start?

Douglas can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Douglas sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Douglas to sign. This ensures your confidential business information stays protected.