Juan D. - Virtual Assistant | Customer Support Specialist

Colombia

per hour

$1,280

per month

4.7(0 reviews)

Colombia

Member since October 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed70 WPM

📶 Connection41 Mbps

✅ Success Rate98%

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Hourly Rate ($)

Hours per Week

How to Hire Juan

1
Send a message
Or request an interview
2
Request an interview
Meet in 15 minutes
3
Start with a trial
Weekly billing, cancel anytime

About Juan D.

With 10+ years of hands-on experience, Juan brings proven expertise as a virtual assistant | customer support specialist. Core competencies include Customer Support, Customer Retention, Onboarding, Incident Resolution. Rates: $8/hour or $1,280/month for dedicated support.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Juan's Rate

$1,280/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Virtual Assistant | Customer Support Specialist

Bilingual Customer Support & Quality Specialist with experience at Airbnb, Capital One, AT&T/DirecTV and Agero. I turn high-pressure cases into fast, human resolutions while protecting revenue and improving QA. Strong in retention, CRM tracking, coaching and clear communication. Customer-first, data-driven, ready to elevate every support experience.

Hourly Rate

$1,280

Monthly (Est.)

Full-Time

Availability

10+ years

Experience

Jobs Done

Skills & Expertise

Customer Support Customer Retention Onboarding Incident Resolution Team Leadership Appointment Setter CRM Management Quality Analyst Data Reporting Spanish Bilingual

Languages

EnglishFilipino

Industries Supported

Hire Juan for: VA for Sales Teams, VA for Real Estate, VA for SaaS, VA for E-commerce, VA for Retail

Client Reviews

🍽️

Melissa Stewart - 1 year ago

Catering Business

Great support for our event coordination. Juan is a team player!

Frequently Asked Questions about Juan D.

Can I interview Juan before hiring?

Absolutely! You can request a video interview with Juan before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Juan work in?

Juan is based in Colombia and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Juan work full-time and weekends?

Yes, Juan is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Juan use?

Juan is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Juan start?

Juan can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Juan sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Juan to sign. This ensures your confidential business information stays protected.