Suzanne A. - Virtual Assistant | Customer Support Specialist

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Virtual Assistant | Customer Support Specialist

I am a detail-oriented Virtual Assistant and Customer Service Specialist with 5+ years of experience supporting executives, teams, and customers across administrative and service-focused roles. I am comfortable working behind the scenes to keep things organised, communication clear, and day-to-day tasks moving without constant supervision. As a Virtual Assistant, I can support clients with calendar and schedule management, email and communication handling, travel coordination, research, document preparation, data entry, meeting coordination, follow-ups, task tracking, and general administrative support. I have experience managing multiple priorities, coordinating with vendors and stakeholders, maintaining records, and creating tracking and reporting systems using tools such as Google Workspace, Microsoft Office, Trello, Asana, ClickUp, Slack, and Canva. My customer service experience has also taught me how to communicate with people professionally and patiently, especially when situations are stressful or time-sensitive. I have handled customer enquiries through phone, email, live chat, and social media, resolved problems, followed up on requests, and supported customers while maintaining a positive experience. One thing I bring to my work is that I don’t like waiting to be told about every small problem. If I notice something that needs attention, I try to address it, communicate clearly, and follow through until it is resolved. I’m organised, adaptable, comfortable learning new tools, and able to work independently while keeping clients informed. My goal is simple: to make my client's work easier. Whether that means keeping a busy calendar organised, responding to customers, handling customers complaints, following up on outstanding tasks, coordinating logistics, or taking care of administrative details, I want my clients to know that the work is being handled reliably and professionally.

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Hire Suzanne for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Agencies, VA for Startups