Victoria A. - Virtual Assistant | Customer Support Specialist

Nigeria

$5.60

per hour

$896

per month

4.8(0 reviews)

Nigeria

Member since August 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed81 WPM

📶 Connection34 Mbps

✅ Success Rate98%

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Hourly Rate ($)

Hours per Week

How to Hire Victoria

1
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2
Request an interview
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3
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Weekly billing, cancel anytime

About Victoria A.

Victoria specializes in | customer support specialist work, backed by 4 years in the field. Victoria handles Social Media Management and Customer Support, plus Virtual Assistant and Market Research. Book Victoria for $5.6/hr - full-time monthly rate is $896.

↓

Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Victoria's Rate

$896/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Virtual Assistant | Customer Support Specialist

Dynamic and detail-oriented Virtual Assistant and Customer Support Specialist with over 4 years of hands-on experience managing high-volume operations across banking, logistics, and digital services. I bridge the gap between complex backend systems and seamless client experiences, ensuring administrative operations stay organized and customer inquiries are handled with clarity, speed, and professionalism. Core Skills & Expertise Omnichannel Support: Proficient in managing multi-channel communication via live chat, email ticketing, and phone interactions under strict SLAs. Data & Administrative Management: Expert in spreadsheet tracking, database entry, Google Sheets macros, document preparation, and real-time record maintenance. Problem-Solving & De-escalation: Adept at untangling blurred multi-account inquiries, resolving financial/logistical discrepancies, and turning frustrated users into loyal clients. Digital Tools & CRM: Skilled in Microsoft Dynamics 365, Zendesk, Google Workspace, Canva, and operational management portals. What I Offer Clients Operational Efficiency: I eliminate administrative backlogs, streamline day-to-day scheduling and tracking, and keep digital file systems organized. Brand Protection: I deliver clear, empathetic, and brand-aligned communication that de-escalates conflicts and builds long-term customer trust. Reliable Remote Setup: Fully equipped with a high-performance remote workspace (Core i7, 16GB RAM, high-speed fiber internet, and dual power backups) to guarantee uninterrupted support.

$5.60

Hourly Rate

$896

Monthly (Est.)

Full-Time

Availability

4 years

Experience

Jobs Done

Skills & Expertise

Social Media Management Customer Support Virtual Assistant Market Research Chat Support Web Analytics CRM Management Social Media Analysis

Languages

EnglishFilipino

Industries Supported

Hire Victoria for: VA for Marketing Agencies, VA for Influencers, VA for E-commerce, VA for Sales Teams, VA for Real Estate

Client Reviews

🛡️

Patrick Green - 9 months ago

Insurance Agency

Handles sensitive data with care and professionalism. Excellent!

Frequently Asked Questions about Victoria A.

Can I interview Victoria before hiring?

Absolutely! You can request a video interview with Victoria before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Victoria work in?

Victoria is based in Nigeria and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Victoria work full-time and weekends?

Yes, Victoria is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Victoria use?

Victoria is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Victoria start?

Victoria can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Victoria sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Victoria to sign. This ensures your confidential business information stays protected.