Monica N. - Virtual Assistant | Customer Support

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per hour

$1,120

per month

4.3(0 reviews)

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Member since June 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed76 WPM

📶 Connection33 Mbps

✅ Success Rate98%

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Hourly Rate ($)

Hours per Week

How to Hire Monica

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2
Request an interview
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About Monica N.

Monica works as a dedicated virtual assistant | customer support with 1 years of professional experience. Monica focuses on Customer Service, Customer Support, Data Entry, Customer Experience for clients worldwide. Available at $7 hourly ($1,120 monthly based on full-time hours).

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Monica's Rate

$1,120/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Virtual Assistant | Customer Support

I'm a Customer Support Specialist and Executive Virtual Assistant experienced in managing high-volume customer communications, resolving complex issues, and coordinating business operations with precision. I don't just handle tasks, I build systems that ensure nothing gets missed, customers stay satisfied, and your business runs seamlessly. I specialize in serving growing businesses, e-commerce owners, SaaS companies, and busy founders who need someone dependable to manage customer interactions and operational workflows while they focus on core business growth. ✅ WHAT I DELIVER Customer Support & Communication Management: - Professional responses to emails, live chat, WhatsApp, and social messages, all answered within agreed timeframes. - Customer complaint resolution with empathy, speed, and brand-protecting solutions. - Review monitoring and response management to maintain and improve brand reputation. - Follow-up sequences and customer retention communication. 📥Inbox & Email Management: - Complete inbox organization, prioritization, and daily management. - Email categorization, filtering, and automated workflows setup. - Response templates and standardized communication protocols. - Daily inbox reports and status updates. 📋Operations & Administrative Support: - Calendar coordination and meeting scheduling across multiple time zones - CRM data entry, management, and record accuracy (HubSpot, Salesforce, Freshdesk, etc.) - Order and booking management (Shopify, Airbnb, Bookingdotcom, Calendly) - Task management and project coordination across team tools - Internal communication coordination and team workflow optimization 🛠️ TOOLS & PLATFORMS I WORK WITH Customer Support & CRM: - Zendesk | Freshdesk | HubSpot | Salesforce E-Commerce & Booking: - Shopify | Airbnb | Bookingdotcom | Agoda | Expedia | Calendly | Picktime Communication & Productivity: Gmail | Outlook | Slack | Microsoft Teams | Zoom | Google Workspace | Microsoft Office | WhatsApp [hidden] Project & Task Management: Trello | Google Tasks If your customers deserve faster responses, your inbox needs control, and your operations need someone dependable to hold it all together, let's talk. I'm ready to step in from day one and start making an immediate impact on your customer satisfaction and operational efficiency.

Hourly Rate

$1,120

Monthly (Est.)

Freelance

Availability

1 years

Experience

Jobs Done

Skills & Expertise

Customer Service Customer Support Data Entry Customer Experience Customer Retention Property Management Cold Calling Administrative Support Executive Assistant Airbnb Virtual Assistant

Languages

EnglishFilipino

Industries Supported

Hire Monica for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare

Client Reviews

💻

Justin Turner - 11 months ago

Software Dev Co

Quick learner and adapts to new tools fast. Highly recommended!

Frequently Asked Questions about Monica N.

Can I interview Monica before hiring?

Absolutely! You can request a video interview with Monica before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Monica work in?

Monica is based in Qatar and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Monica work full-time and weekends?

Yes, Monica is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Monica use?

Monica is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Monica start?

Monica can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Monica sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Monica to sign. This ensures your confidential business information stays protected.