Maricar B. - Virtual Assistant | Ecommerce | Customer Service Representative | Retail Sales | Proctor

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Virtual Assistant | Ecommerce | Customer Service Representative | Retail Sales | Proctor

Hi there! I’m a dedicated customer support and sales specialist with over 10 years of experience in customer service, eCommerce, B2B sales, and administrative support. I’ve worked with established brands such as Amazon and global eCommerce platforms including BannerBuzz, BestofSigns, CoversandAll, and TarpsandAll, giving me hands-on experience supporting both B2C and B2B customers. My core strength is delivering seamless customer experiences through live chat, email, and phone support, while ensuring every interaction is handled with professionalism, empathy, and attention to detail. I’m experienced in managing customer inquiries, orders, refunds, replacements, cancellations, shipment tracking, product questions, and post-sale concerns. I’m proficient in tools and platforms such as Shopify, Magento, Freshdesk, Gorgias, Amazon, and various CRM and helpdesk systems. I’m comfortable learning new tools quickly and adapting to different workflows, processes, and company standards. In eCommerce, I’ve supported customers from different industries and assisted with everything from product recommendations and customized orders to troubleshooting order issues. I’ve also handled SKU and pricing updates, basic product listing, product description corrections, order entry, and social media customer support, including Facebook and Instagram direct messages, comments, and reviews. Whether assisting a small business owner with a custom banner order or helping a customer choose the right product, I always focus on understanding the customer’s needs and providing a clear and practical solution. I believe that good customer service is not simply about answering questions; it’s about making customers feel heard, supported, and confident in their purchase. I’m also experienced in handling multiple conversations and tasks simultaneously while maintaining accuracy and quality. I understand the importance of prioritizing urgent concerns, documenting information correctly, following up when needed, and making sure no customer concern is overlooked. In addition, I have experience in online exam proctoring and technical support, where I assisted test-takers from diverse backgrounds, scheduled exams, monitored testing sessions, handled technical concerns, and ensured that processes were followed accurately and professionally. This experience strengthened my attention to detail, communication skills, and ability to remain calm in fast-paced situations. I’m a detail-oriented, reliable, adaptable, and customer-focused professional who enjoys learning and taking on new challenges. I’m comfortable working independently in a remote environment while also collaborating with a team to achieve shared goals. If you’re looking for someone who can provide dependable customer support, assist with eCommerce operations, manage customer communications, and help create a positive experience for your customers, let’s connect. I’d love to discuss your business needs and explore how my experience can help support your team and contribute to your growth.

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Hire Maricar for: VA for E-commerce, VA for Amazon FBA, VA for Retail, VA for Shopify Stores, VA for Dropshipping