Ian D. - Virtual Assistant l Customer Service l Data Entry

Make an offer.

How to Hire Ian

1. 1
   Send a message

   Or request an interview

2. 2
   Request an interview

   Meet in 15 minutes

3. 3
   Start with a trial

   Weekly billing, cancel anytime

Virtual Assistant l Customer Service l Data Entry

Are you looking for a reliable professional who can solve problems, support customers, and help your business run smoothly? With over 3 years of experience in technical support and customer service, I help businesses improve customer satisfaction, resolve technical issues efficiently, and maintain seamless day-to-day operations. My background includes supporting merchants with payment processing systems, troubleshooting hardware and software concerns, analyzing transaction discrepancies, and providing clear, easy-to-understand guidance to clients of all technical levels. At TaskUs, I worked with high-volume accounts where accuracy, efficiency, and customer experience were critical. I handled technical troubleshooting, system maintenance, transaction investigations, software synchronization, and merchant onboarding support. I also trained users on business tools, inventory management systems, and reporting platforms, helping them maximize productivity while reducing operational issues. What sets me apart is my ability to combine technical expertise with exceptional customer service. I don't just solve problems. I help clients understand the solution, prevent future issues, and feel confident using the systems that support their business. Here's what I can bring to your team: • Technical Support & Troubleshooting • Customer Service & Customer Retention • Virtual Assistance & Administrative Support • Email, Chat, and Phone Support • Transaction Analysis & Reporting • CRM and Ticketing Systems (Jira) • Google Workspace & Microsoft Office • Data Entry and Documentation • Problem-Solving & Process Improvement • Fluent English and Tagalog Communication I am known for being dependable, detail-oriented, quick to learn new systems, and committed to delivering results. Whether you need a skilled Technical Support Specialist, Customer Support Representative, Virtual Assistant, or Operations Support professional, I can provide the professionalism, responsiveness, and dedication needed to help your business grow. My goal is simple: to save you time, solve problems efficiently, and provide outstanding support that keeps your customers satisfied and your operations running smoothly.

Skills & Expertise

Languages

Industries Supported

Hire Ian for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare